Freelancer profile translated to English.

Description

I have successfully completed project management and interim management assignments, primarily in the IT infrastructure sector. Reputable clients with teams of up to 19 FTE nationwide.

Thanks to my technical background, I am able to translate business needs into technical language, thus understanding and fulfilling requirements. My training as an ITIL V3 expert, alongside PRINCE2 project management (as well as Scrum, Cobit and others), enables projects to be successfully completed and teams to successfully fulfill their tasks.

Languages

German
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Wuppertal (up to 50km), Wuppertal (up to 100km), Frankfurt am Main (up to 20km)

Öffentliche Verwaltung
Rollout and Commissioning Coordinator
PUBLIC SECTOR
September 2020 - Today (5 years and 10 months)
• Rollout Coordination - Commissioning of client software applications according to ITIL
• Technician Management
• Participation in GDPR
• Creation of rollout plans
• Production of test reports, solution definitions, and fallback plans
• Creation of communication diagrams
• Participation in security analyses
ITIL Change Management Coordination Technical Project Management Cyber Security
ISG Informatik Service Gesellschaft
Interim Manager Service Desk and 1st Level / onsite
DIGITAL AND IT
February 2020 - May 2020 (3 months)
Köln, Germany
Interim management of the Client Management team
o Management, assurance, and improvement of IT support processes according to ITIL
o Assurance of agreed SLAs
o Further development and coaching of the IT Service Desk and Client Management team
o Development and assurance of relevant processes and procedures in the IT service environment
o Management of the Service Desk team and the Client Management team
o Contact person for customers in escalation cases
itil cobit MDM PRINCE 2 Personnel Management
Vaillant Group
Interim Project Manager Infrastructure
MECHANICAL ENGINEERING
February 2017 - October 2019 (2 years and 9 months)
Remscheid, Germany
- Management and coordination of four ongoing infrastructure projects:
o VoIP/UC Solution Skype for Business Enterprise Voice (global) with tender, pilot, and rollout
o MDM Security Enhancement Mobile Iron Rollout (global)
o Introduction of a new email archiving system Enterprise Vault (global)
o Introduction of a document archiving solution OpenText (Europe) according to PRINCE2
- Reporting, definition, negotiation, and monitoring of KPIs, SLAs, and OLAs
- Preparation and execution of stakeholder meetings
- Preparation and execution of supplier meetings
Technical Project Management Project Management IT Strategy IT Service Management

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Dipl.-Ing. (FH)
University of Wuppertal
1997
Studium der Ingenieurswissenschaften im Bereich Maschinenbau, Fachrichtung Konstruktionstechnik, Schwerpunkt Energietechnik

ITIL V3 expert
maxpert, Frankfurt
2012
IT Strategy IT Service Management
PRINCE2 practitioner in project management
peoplecert
2025
Project Management

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Other

IT Project Manager

Hans Dieter Koch

Project Manager, Interim Manager, Process Design

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