Freelancer profile translated to English.
Back to original languageAbout Hanno
As a versatile IT all-rounder, I flexibly support SMEs and project teams in the areas of IT support, data processing, and operational administration.
My focus is on reliable remote support, quick familiarization, and efficient collaboration – especially for teams that need flexible support outside of traditional office hours.
- Flexible working hours & overnight support
Thanks to my working hours in the Swiss evening, tasks can often be completed the same evening or overnight. You send me tasks in the afternoon – by the next morning, results, adjustments, or evaluations are ready.
- IT System Administration & Cloud Operations
• Administration of M365, Azure, and ActiveDirectory environments
• Google Workspace Administration
• User, role, and license management
• Remote administration, troubleshooting & process optimization
• Support with migrations and operational IT tasks
- Administrative & operational support
• DE/EN translations & localization
• Structured documentation of your IT landscape (EN/DE)
• Project assistance & digital organization
What you can expect:
✔ Reliable communication
✔ Structured, independent way of working
✔ Quick adaptation to existing processes
✔ Fair and transparent conditions
✔ Flexible deployment as needed
I would be happy to discuss with you in a short, non-binding conversation whether and how I can meaningfully support your project.
German
Native or bilingual
English
Fluent
Spanish
Basic
Remote only
Primarily works remotely
Experience
- D-Light TechIT System Administrator & FounderDIGITAL AND ITMay 2025 - Today (1 year and 3 months)Zürich, SwitzerlandSupport for Swiss SMEs and IT service providers as a self-employed IT System Administrator.I support companies in the administration of Microsoft 365, Windows systems, and general IT infrastructures. This includes user and authorization management, maintenance work, troubleshooting, documentation, ticket processing, and ongoing administrative tasks in IT operations.Additionally, I collaborate with IT service providers as an external technical resource and take on tasks that remain undone during daily business or are deliberately carried out outside of business hours. This includes, for example, maintenance, updates, system checks, and other administrative activities.Collaboration is entirely remote and can be flexible on an hourly or project basis.
- APG|SGAIT System EngineerPRESS AND MEDIAApril 2023 - April 2025 (2 years)Zürich, Switzerland- Customer Service (1st & 2nd Level Support for IT and non-IT issues)- Planning, coordination, and execution of projects using Agile and traditional methods- Experience with various ticketing systems and optimization of their workflows and processes (Jira, ServiceNow)- Managing user accounts, access rights & directory services- Administration of server services (Azure, AD/EntraID, DNS, DHCP, Exchange/ExO, File Server, Print Server, M365)- Monitoring and resolving server service issues using monitoring tools- Installation, administration & maintenance of network components (Firewall, Switches, VPN, WLAN)- Administration of security software (Entrust, FortiEMS, Hoxhunt, Taegis, Sophos, MS Defender)
- Adnovum Informatik AG,IT System AdministratorSOFTWARE PUBLISHINGApril 2014 - August 2022 (8 years and 4 months)Zürich, Switzerland- 1st & 2nd Level Support (Windows, Linux, MacOS/iOS)- Creation and management of user accounts, access rights & directory services- Coordination and organization of workflows and processes- Creation and maintenance of documentation- Monitoring of server services & providing on-call duty in internal operations- Problem analysis and resolution of faulty states, as well as development of guidelines and new concepts- Consulting on the procurement of solutions for workstation systems- Technical responsibility and operation of customer systems and infrastructure- Training apprentices in IT system technology- Administration of server environments (VMware vSphere, ESXi, Nutanix)- Commissioning and maintenance of server services (AD, DNS, DHCP, Mail Server, File Server, Print Server) as well as hardware and software for end users- Creation and management of user accounts, access rights & directory services- Configuration and installation of network components- Performing backup and restore procedures
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Education
- Business Informatics Specialistipso2020Fachausweis Wirtschaftsinformatiker
- Certified IT SpecialistTBZ2012Eidgenössisches Fähigkeitszeugnis in Informatik
Certifications
- Jira AdministrationDigicomp Academy AG2024
- SAFe Agile Framework CertificationFlow Sphere2021