Freelancer profile translated to English.

Description

Available for one-off or recurring assignments in customer service. Residing in India, I can cover an interesting time zone for your European needs.

What I prefer in my customer service assignments:

- Interacting with empathy with users/clients

- Achieving 100% customer satisfaction

- Resolving a complicated situation fairly

- Providing answers to questions asked of me

- Assisting users in product adoption

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

La Fourche
On Malt
Responding to La Fourche member requests
November 2022 - December 2022 (1 month)
Customer Experience Problem Solving Zendesk Customer support Conflict Management Customer Service Customer Satisfaction
Catherine Barbier Buying House
Production Manager
FASHION AND COSMETICS
December 2020 - Today (5 years and 6 months)
New Delhi, India
Agent for French ready-to-wear brands

- Production manager and daily management of the buying house

- Link between brands and manufacturing factories in India

- Management of a team of 7 merchandisers and 4 quality inspectors

- Negotiation of prices, delivery dates, payment terms between brands and factories

- Fair and creative problem-solving while ensuring quality and delivery dates are maintained

- Accounting for the buying house: invoice preparation, payment tracking, LC setup...

- Daily support to the development department (sourcing, decision-making, style development...)
Production Monitoring Production Logistics Textile Sourcing Team Management Accounting
My Little Paris
Customer Happiness
E-COMMERCE
September 2020 - June 2022 (1 year and 9 months)
Paris, France
Customer service support for My Little Box

- Management of incoming tickets on Zendesk
- Support for subscribers in their various procedures (subscription, purchase, blocked payment, address change...)
- Management of after-sales service requests (dissatisfaction, product return, late delivery...)
- Conflict management
Customer Experience Customer Success Customer support Customer Service