Hanitra Marionne Meva, Virtual E-commerce Assistant

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Description

👋 Shopify E-commerce Assistant / 3 years Experience

I help online stores manage their customer service and orders on a daily basis.

👉 Respond to customer emails in French and English

👉 Manage orders: tracking, refunds, delivery issues

👉 Handle customer reviews and pre-purchase questions.

I am serious, reliable, and available 40 hours/week.

First response within 2 hours guaranteed.

Shall we discuss your store?😊

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Boutique La City Ivandry
Sales & Customer Service Advisor
March 2023 - December 2023 (9 months)
Tananarive, Madagascar
Customer service for physical and online stores.
Order management, customer follow-up via email/whatsapp, complaint handling and loyalty.
Bar-Restaurant Morondava
Manager - Customer Relations & Operational Management
January 2024 - Today (2 years and 5 months)
Morondava, Madagascar
Online and in-person customer relationship management.
Respond to Google reviews, Facebook/Instagram messages.
Takeaway order management, customer complaint tracking.
Order Management Customer Service

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