Freelancer profile translated to English.
Back to original languageAbout Hanielle
Hello, my name is Hanielle Neo and I am a freelancer in customer service and French-speaking commercial support.
With several years of experience in companies like Bouygues Telecom, Cdiscount, and Ibex Global, I have developed solid expertise in managing customer calls and emails, order tracking, complaint handling, and customer loyalty.
I am also the founder of SERJHON CENTER, a remote call center specializing in customer support for French-speaking and international companies.
My goal: to offer a quality customer experience, combining responsiveness, professionalism, and attentiveness, to help companies retain their customers and improve their satisfaction.
💡 Advantage for my clients: based in Senegal, my services are professional but at a competitive price, allowing companies to benefit from quality customer support at a lower cost.
💬 Language: French
🌍 100% remote work
🕓 Availability: Immediate
French
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- IBEX Global,Tele-advisorE-COMMERCEOctober 2021 - March 2022 (5 months)Dakar, SenegalSales Advisor – Ibex Global (Ohm Energie)At Ibex Global, I managed prospecting and customer follow-up for the Ohm Energie campaign, advising clients on energy offers and ensuring file processing and customer loyalty.This experience allowed me to develop strong skills in sales, customer relations, and CRM management.
- AdmblueTele-advisorAVIATION AND AEROSPACEMay 2023 - September 2025 (2 years and 4 months)Dakar, SenegalCustomer Service Advisor – TransaviaAt Transavia, I managed customer calls, emails, and requests, including reservations, modifications, and complaints.This role allowed me to develop great responsiveness, a sense of customer service, and mastery of CRM tools in a dynamic airline environment.
- PHONE GROUP,Tele-advisorE-COMMERCEJuly 2017 - December 2017 (5 months)Dakar, SenegalCustomer Advisor – Phongroup (Cdiscount)At Phongroup, I held the position of customer advisor dedicated to support management for Cdiscount, a major online retail platform.I was responsible for responding to customer calls and messages, tracking orders and deliveries, and handling returns or complaints professionally.My role also involved informing and advising customers on products, delivery times, and available promotions.This experience allowed me to develop excellent mastery of digital customer relations, strong listening skills, and a keen sense of service in a dynamic and demanding environment.
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Education
- Bachelor's degree in Public LawUniversity Amadou Hampaté Bâ (UAHB)2019Licence en Droit Public
- Literary BaccalaureateJoseph d'Arimathée2016Baccalauréat Littéraire