Freelancer profile translated to English.
Back to original languageAbout Hanh
Transforming complexity into value: driving excellence for Product, Project, and Operations
With over 10 years of experience, my background lies at the intersection of industrial rigor and digital agility. Whether structuring an organization, designing a product, or delivering a complex project, my goal remains the same: to aim for operational excellence and customer satisfaction.
What I bring to an organization:
👉 Strategic Vision & Delivery: comprehensive expertise in the product and customer lifecycle (Build & Run), acquired in SaaS and industrial environments, to maximize business impact.
👉 Problem-solving & Scalability: proven ability to identify bottlenecks and deploy innovative organizations or tools.
👉 Agility & Leadership: PMP, SAFe, and Scrum certified (PSPO, PSM), I master the methodologies that streamline collaboration within multicultural and cross-functional teams.
👉 Results Culture: a KPI-driven approach and continuous improvement to ensure deadlines, budgets, and quality are met.
Today, I want to put my expertise and problem-solving mindset to work for a benevolent company, in roles such as Operations Manager, Product Manager, or Program / Project Manager.
Let's discuss!
✉️📞
Vietnamese
Native or bilingual
French
Fluent
English
Fluent
Can work on-site
Lille (up to 50km), Paris (up to 50km), Bruxelles (up to 50km), Charleroi (up to 50km), Liège (up to 50km)
Experience
- DIDACTUMCustomer Satisfaction Service ManagerDecember 2024 - January 2026 (1 year and 1 month)Leading the satisfaction department in a SaaS environment, I contribute to the customer experience from pre-sales to loyalty. My role is to ensure operational excellence by synchronizing customer needs, digital production, and product strategy.🎯 Impact and achievements:👉 Optimization & Productivity: Identification and deployment of a new tool stack to streamline client interaction and generate production gains.👉 Management & Operational Excellence: Team leadership and process structuring (scoping, support, risk management). Establishment of strategic partnerships to absorb growth while ensuring high profitability.👉 Product & Customer Vision: Active contribution to the Executive Committee to transform field feedback into opportunities for evolution on the SaaS platform.
- Harmony NexusProduct & Project Manager FreelanceJanuary 2024 - Today (2 years and 5 months)Assisting companies in their digital transformation and service structuring.👉 Product Management (Xtramile): Managed a portfolio of 7 products (focus on strategic Data). Redesigned UX/UI and prioritized the backlog based on business value and data analysis.👉 Business Analysis (Triplex Solution): Analyzed business opportunities and recommended product offering structure to accelerate growth & optimize margin.👉 Product Transmission & Culture: Designed and led training programs to onboard 140 students from the Catholic University of Lille in agile methodologies and Product Management.
- Cegedim SRHService Delivery ManagerMay 2023 - December 2023 (7 months)Managing the evolution of an HR SaaS solution for the strategic account ADEO Leroy Merlin.👉 Coordination & Delivery: Managed the interface with 5 client Product Owners and coordinated 8 internal technical TMA consultants.👉 Governance & Agility: Led steering committees and introduced agile practices to streamline deliveries and ensure compliance with critical SLAs.👉 Administrative Management: Managed quotes, invoicing, and administrative follow-up.
Recommendations
RP
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Education
- Master of BusinessIAE Lille2022Master 2 (M2), International Executive MBA
- Petroleum Products and Engines, Petroleum EngineeringIFP School2005Produits Pétroliers et Moteurs, Ingénierie pétrolière
Certifications
- SAFe SASAFe2024
- PSPOSCRUM