Freelancer profile translated to English.
Back to original languageAbout Hanen
Versatile professional with solid experience in customer relations, telephone prospecting and administrative management, particularly in the field of Belgian accounting as a coding agent. Confirmed experience in managing insurance files as well as in logistics and production management, with a strong ability to optimize customer and sales databases. Organized, rigorous and results-oriented, I easily adapt to different professional environments and know how to combine operational efficiency and a sense of service
French
Native or bilingual
Arabic
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- TPR (TEBOULBA PIECES DES RECHANGES),PRODUCTION MANAGERAUTOMOBILEFebruary 2025 - July 2025 (5 months)Teboulba, TunisiaMission to reorganize the production chain and optimize the database, sales and recovery processes.
- AAVAAZ CALL CENTER (Filiale d'une société énergétique française)Production Manager and Site DirectorCIVIL ENGINEERINGFebruary 2017 - July 2021 (4 years and 5 months)Sousse, Tunisia
- Supervise production teams: supervisors, tele-advisors, trainers.
- Organize schedules and ensure compliance with schedules, objectives and quality instructions.
- Lead follow-up meetings, motivate teams, manage conflicts if necessary.
- Set up performance indicators (KPIs) and ensure their follow-up.
- Define operational objectives in line with management and customer needs.
- Training and skills development: recruitment + Train or supervise trainers on sales methods, scripts, customer relations,
- Customer relations / client: ensure evaluation and quality control meetings and implementation of new processes
- Redlean (Société de développement IT)Commercial and customer relations platform managerMEDICALJanuary 2016 - January 2017 (1 year)Monastir, Tunisia
- Ensure the recruitment of new employees according to the needs of the company
- Provide commercial and technical training in the field of medicine and administrative management
- Monitoring of production and quality of service
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Education
- Insurance management training (BRIO)2023Formation gestion d'assurance (BRIO)
- Canva training (logo design, Ebook, video editing)2021Formation Canva (conception logo, Ebook, montage vidéo)