Freelancer profile translated to English.

Description

I support my clients in the digital transformation of their organizations, from IT strategy to field adoption:

ERP, CRM, BI & EPM Program Management (SAP, Salesforce, Sage, IBM Cognos, Power BI) — from needs definition to operational deployment
Enterprise Architecture: business capability mapping, IT system urbanization, target architecture definition (TOGAF®, ArchiMate, HOPEX)
End-to-end AMOA: requirements gathering, functional specifications, BPR, IT/business coordination, acceptance testing, change management
IT Governance, risk management, performance management (Steering Committees, Project Committees, KPIs, Management Reporting)
QMS & Compliance: implementation of ISO 9001 quality management systems, audit support

My areas of intervention: large industrial and agri-food groups, banks, health insurance, and retirement organizations — in Morocco, France, and internationally.

Certified TOGAF® Practitioner · ISO 9001 Lead Auditor · Sage Certified · Lead Auditor ISO 9001.

My credo: align strategy, organization, and information systems to create sustainable value — not just deliver a project.

Looking forward to discussing your projects.

Industry field of expertise

Languages

English
Native or bilingual
French
Native or bilingual
Arabic
Native or bilingual

Workplace preferences

Can work on-site

Lyon (up to 50km), Paris (up to 50km)

Cosumar
Management of Customer Experience and ISO 9001 Quality Management System Digitalization Projects
October 2020 - June 2025 (4 years and 8 months)
Development of CRM, customer experience, and ISO 9001 v2015 Quality Management System activities:
Leading the transformation of the customer experience through journey digitalization, CRM process reengineering, and the implementation of quality solutions compliant with ISO 9001 v2015.
Technologies: Salesforce, SAP, automation tools - Results: NPS 60%, customer satisfaction > 96%.
ERP CRM & Decision Support Tools: SAP Salesforce SAGE ETL Cognos
Cosumar
Senior AMOA and IT Organization Manager
July 2015 - September 2020 (5 years and 2 months)
Structuring the AMOA strategy and deploying large-scale digital projects in conjunction with business units, including the implementation of IT procedures (Disaster Recovery Plan, helpdesk, incident management).
Managing strategic cross-functional projects in collaboration with Sales, Agricultural Supply Chain, Controlling, and Finance departments: Attayssir, Decision Support Portal.
Technologies: SAP, Salesforce, IT-business cross-functional coordination.
Cosumar
Export Business Development
January 2013 - June 2015 (2 years and 5 months)
Operational management of exports to 4 continents and major clients such as WFP (UN), Wilmar, and Sucden, with integration of flows into SAP.
Development and management of the export commercial strategy, generating a +30% increase in exported volumes over 3 years.
Coordination with public bodies (ministries, compensation fund, ONSSA), and implementation of ISO 9001 export certification.