About Hanane
English
Fluent
French
Native or bilingual
Experience
- SkeepersLearning Project ManagerSOFTWARE PUBLISHINGSeptember 2021 - September 2024 (3 years)Toulouse, FranceDevelopment of client training strategy,⹠Building a catalog of training courses adapted to client needs such as Le Figaro, L'Oréal, Maisons du Monde, Leclerc, Groupama, La Redoute,⹠Participation in the acquisition of the RiseUP LMS and Articulate 360 and Murf AI creation tools,⹠Creation and implementation of the Skeepers Academy,⹠Creation and digitalization of training pathways in collaboration with subject matter experts and Product Owners,⹠Facilitating remote technical training sessions,⹠Coaching a team of 5 trainers,⹠LMS management and administration,⹠KPI monitoring, feedback collection, and continuous improvement of training,⹠Writing technical and functional articles
- LululemonCustomer Care RepresentativeOctober 2019 - June 2020 (8 months)âą Gathering and analyzing customer information needs via phone, email, and live chat to personalize interactions and maximize satisfaction,âą Validating customer registrations for the "Sweat Collective" program, an exclusive community of sports leaders, by applying targeted criteria to ensure member quality and engagement,âą Effectively coordinating with FedEx and Canada Post carriers to resolve delivery issues, thereby ensuring impeccable customer service,âą Improving user experience by collecting, analyzing, and implementing customer feedback to optimize internal processes and digital interactions, thereby strengthening customer loyalty and satisfaction.
- CCMSAYouth Project OfficerPUBLIC SECTORJanuary 2019 - July 2019 (6 months)Participating in the development, coordination, and monitoring of the "Young Project Call" and "MSA/MFR Young People Get Involved Project Call" projects,âą Conducting a satisfaction survey among MSA branches and proposing recommendations to improve subsequent editions,âą Writing a 40-page health and prevention documentary file for partner educational institutions,âą Hosting the awards ceremony at the Paris International Agricultural Show.âą Participating in the development, coordination, and monitoring of the "Young Project Call" and "MSA/MFR Young People Get Involved Project Call" projects,âą Conducting a satisfaction survey among MSA branches and proposing recommendations to improve subsequent editions,âą Writing a 40-page health and prevention documentary file for partner educational institutions,âą Hosting the awards ceremony at the Paris International Agricultural Show.
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Education
- Master Sciences de l'éducationUniversité Paris Descartes2019
- Bachelor's Degree in Economic and Social AdministrationToulouse 1 Capitole University2016
Certifications
- Instructional Design ManagerOpenclassroom2020