About Hanane
French
Native or bilingual
English
Fluent
Spanish
Conversational
Arabic
Native or bilingual
Experience
- SHIVAHR and Administrative Management OfficerJanuary 2024 - Today (2 years and 7 months)Montpellier, France• Personnel administrative management, including contract, leave, and absence management.• Regular monitoring of key performance indicators (KPIs) to adjust actions if necessary.• Management of innovative projects to strengthen the company's brand image.• Internal and external recruitment.
- La banque postaleClient Relations OfficerJanuary 2022 - January 2023 (1 year)• Assistance with routine banking operations• Promotion of banking products and services tailored to client needs.• Complaint management and client support in their procedures.
- Agence pôle emploiJob Seeker Support Officer (Civic Service)January 2021 - January 2022 (1 year)• Guidance for job seekers towards appropriate support programs.• Facilitation of training workshops on job searching and interview skills.• Follow-up and connection of candidates with recruiters.
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Education
- Master 2: Human Resources ManagementKEYCE Academy2025Master 2 : Human Resources Management
- Customer Relations Professional WelcomeLycée Jean mermoz2019Accueil métier relation clients usagers