Description

Professional IT Field Service Technician with hands-on expertise in troubleshooting, installing, and maintaining IT systems.

I support clients by delivering fast, reliable, and on-site technical solutions — from network setup and hardware repairs to software configuration and preventative maintenance. My focus is always on minimizing downtime and ensuring smooth, uninterrupted operations.

I handle a wide range of tasks including workstation deployment, printer and server maintenance, structured cabling, router/switch configuration, and user support. Clear communication, timely response, and problem-solving under pressure are the qualities that help me stand out.

Whether it’s a small office, retail environment, or enterprise site, I provide dependable service with attention to detail and a strong commitment to customer satisfaction.

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

Oslo (up to 50km)

Akamai Technologies
IT Field Services Technician
TECH
February 2025 - Today (1 year and 4 months)
Oslo, Norway
• Provided on-site data center support and hardware installation
• Performed cabling, troubleshooting, and maintenance of network devices
• Deployed, upgraded, and decommissioned servers and switches
• Managed inventory, spare parts, and conducted hardware audits
• Ensured compliance with security and operational standards
• Handled emergency repairs and escalated critical issues
• Collaborated with Network Implementation Engineers (NIEs) and NOC
• Maintained documentation for installations, maintenance, and troubleshooting
• Trained and mentored new field technicians
Support technique IT support computer technician Network techician IT services
G9 Telecom Viana do Castelo
IT Support
TECH
January 2024 - December 2024 (11 months)
• Provided technical support and managed network configurations
• Administered Linux systems, web hosting services, and Citrix environments
• Configured and supported VoIP systems and Cisco devices
• Managed alarm systems and ticketing system issues
• Installed and maintained computer hardware and IT infrastructure
• Supported QNAP storage and technical services
• Configured Alcatel-Lucent and Fortinet devices
University of Sargodha
System and Network Support
January 2018 - January 2019 (1 year)
• Maintained switches, routers, and servers
• Managed DHCP, DNS, and firewall configurations
• Familiar with cloud tools and communication platforms
• Installed and troubleshooted Windows and Mac OS
• Upgraded networks and maintained software licensing records