Freelancer profile translated to English.
Back to original languageAbout Hamza
Customer service and communication professional with solid experience in team management, customer relations, and telemarketing. Trilingual (French, Arabic, English), I offer writing, customer support, and tele-consulting services tailored to business needs.
✅ Services offered:
✔️ SEO-optimized article writing
✔️ Customer management and support (email, chat, phone)
✔️ Telemarketing and appointment setting
✔️ Text proofreading and correction
💡 Why choose me?
🔹 Responsiveness and professionalism: Fast and quality work
🔹 Call center experience: Customer management and sales optimization
🔹 Adaptability: I adapt to your tone and requirements
📩 Let's discuss your project today and boost your business together!
French
Native or bilingual
English
Native or bilingual
Arabic
Native or bilingual
Can work on-site
Bordeaux (up to 50km)
Experience
- BN transports ( IKEA),DRIVERJanuary 2024 - January 2025 (1 year)Cestas, FranceI ensured the secure delivery of IKEA products, optimized routes, and guaranteed quality customer service, contributing to logistical efficiency and customer satisfaction.
- EIDS,CUSTOMER RELATIONS MANAGERJanuary 2022 - January 2024 (2 years)Rabat, MoroccoI managed customer requests at EIDS Morocco, provided solutions tailored to banking needs, and ensured fast, quality service, thereby contributing to customer satisfaction and loyalty.
- Crédit Agricole du Maroc,AGENCY OFFICERJanuary 2012 - January 2016 (4 years)Midelt, MoroccoI managed cash operations at Crédit Agricole du Maroc, ensured transaction accuracy, and offered prompt service, contributing to a smooth and error-free customer experience.
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Education
- PROFESSIONAL DEGREE IN BANKING AND INSURANCE2011LICENCE PROFESSIONNELLE EN BANQUE ET ASSURANCE
- UNIVERSITY DIPLOMA IN TECHNIQUES OF COMMUNICATION AND MARKETING2010DUT EN TÉCHNIQUES DE COMMUNICATION ET DE COMMERSIALISATION