Freelancer profile translated to English.
Back to original languageAbout Hamza
**Founder of Cloud Consulting Mastery (CCM)**, a Brussels-based firm specializing in AI agents, cybersecurity, and digital transformation.
**Cybersecurity**: Security audits with Apex Sentinel & Geoforce (Shodan scan), network defense with AI routers, proactive protection for SMEs and individuals.
**CRM Architecture**: Salesforce (Certified Admin + Advanced Admin), Odoo, HubSpot - from design to implementation, Apex/Flows, data migration, multi-cloud integrations.
**Cloud & Infrastructure**: GCP, AWS, Vercel, Hetzner deployment. Cost optimization, serverless architectures.
**AI Training**: Agentic AI, prompt engineering, and automation tool training programs for teams and individuals.
What I deliver:
Autonomous AI Agents(browser, phone, chat with image/video/TTS) via our Orion platform - your first employee who never sleeps. Workflow automation, lead generation, CRM encoding.
Tech Stack: AutoGen, n8n, Vapi, Claude, Python, React, Node.js, Salesforce Apex, Odoo JSON-RPC
French
Native or bilingual
English
Fluent
Dutch
Conversational
Arabic
Fluent
Spanish
Basic
Can work on-site
Bruxelles (up to 50km)
Experience
- Just Eat TakeawayCustomer service advisorLOGISTICS AND SUPPLY CHAINJune 2021 - Today (5 years)Bruxelles, Belgium
Customer Service and Menu Management Specialist at Takeaway.com, where I handle a wide range of operational and technical tasks to ensure seamless restaurant and customer experiences.
Key Responsibilities:Menu Management & Optimization: Encoding and updating restaurant menus, including prices, categories, and product options, ensuring 100% accuracy and compatibility with the TMS (Takeaway Management System).Delivery Zone Management: Analyzing and optimizing delivery areas to reduce order cancellations, including splitting and adjusting postal codes to improve coverage and efficiency.Restaurant Support & Communication: Collaborating with restaurant partners to resolve menu, promotion, and order issues quickly and professionally.Customer Service Expertise: Handling escalations and providing tailored solutions to improve partner and customer satisfaction.Process Automation & AI Projects: Actively contributing to internal process improvements, including the development of AI-powered tools for menu conversion and automation to save time and reduce errors.With over 4 years in customer operations and a strong focus on efficiency, problem-solving, and technology, I combine operational expertise with AI and cloud skills to deliver high-quality solutions. - LuminusCustomer service agentENERGY AND UTILITIESSeptember 2019 - March 2021 (1 year and 6 months)Bruxelles, Belgium
- Customer Service Agent from September 2019 to March 2021, handling client contract requests received via email.
- Responsible for processing customer move-in/move-out requests and ensuring correct data updates in Salesforce.
- Gained hands-on experience using Salesforce as an end user to manage and transfer customer records between old and new accounts.
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Certifications
- Salesforce Administrator advancedSalesforce2025