Freelancer profile translated to English.
Back to original languageAbout Hamza
Hello 👋
I am Hamza BEN MOKHTAR, a Product Owner specializing in Artificial Intelligence (AI), Agile project management, and digital transformation. With significant experience at EDF and Voltalis, I excel in leading innovative technological projects, redesigning CRMs, and integrating APIs, with a particular focus on process optimization and improving user experience.
Key Skills:
- Agile and Scrum Project Management
- AI Project Leadership
- CRM System Redesign and API Integration
- Improving User Experience and Operational Efficiency
Examples of Projects Completed:
- At Voltalis: I led the redesign of the internal CRM, improving user experience and operational efficiency through API integration and process optimization.
- At EDF: I led the development of a workload management tool for nuclear maintenance, contributing to a notable improvement in productivity.
I am particularly interested in projects that leverage the power of AI to transform businesses, optimize performance, and innovate in customer relationship management and predictive maintenance.
My goal is to collaborate with ambitious teams to integrate AI into their products or processes, thereby unlocking new possibilities for innovation and efficiency.
For any company looking to embrace AI, improve its processes through Agile, or optimize its CRM system, I am the ideal partner to successfully lead these transformations.
Contact me to discuss how we can work together to achieve your ambitions in Artificial Intelligence and digital transformation.
French
Native or bilingual
English
Fluent
Arabic
Native or bilingual
Spanish
Conversational
Can work on-site
Paris (up to 50km)
Experience
- VOLTALISProduct OwnerENERGY AND UTILITIESFebruary 2023 - November 2023 (10 months)Paris, FranceMission: Redesign of Voltalis' internal CRM to improve user experience and enrich customer data via APIs● Streamlined and refined processes, leading to a 20% increase in operational efficiency.● Led a complete overhaul of the internal CRM tool, improving member management and increasing user satisfaction from 68% to 80%:● Wrote functional specifications formalizing user needs on Confluence● Prioritized business needs and created corresponding user stories in JIRA● Created simple SQL queries to verify the correct execution of features● Created tool mockups on FIGMA● Liaised with the FRONT developer to align the mockup with the tool's reality● Participated in daily stand-ups to discuss project progress● Participated in demo days to verify the tool's proper functioning and feature integration● Participated in PI planning sessions● Extended CRM functionalities, offering a more robust and versatile solution.● Coordinated API integration between Voltalis and the call center, improving member management operations.● Implemented weekly reporting to the Executive Committee● Promoted collaboration with the marketing team, managing digital leads via APIs connected to external service providers, achieving a contact rate of 55%.● Implemented automations using no-code tools and generative AI.● Created a process for the marketing team to find inspiring topics and populate their blogs and LinkedIn posts using Make and OpenAI (ChatGPT API).● Implemented a process for field teams to automate requests for personalization of voice messages, SMS, and introductory phrases for various landlord operations.
- EDFProduct OwnerENERGY AND UTILITIESJanuary 2020 - January 2023 (3 years)Paris, FranceMission: Creation of a tool to help business units manage their workload in the context of nuclear power plant maintenance● Created an IT tool for business units with an 80% usage rate upon launch, improving productivity by 40%:● Facilitated workshops to determine business needs● Produced a general specifications document formalizing user needs● Prioritized needs and created corresponding tickets in JIRA● Participated in sprint planning to determine the allocated time for each ticket● Collaborated with the BACK developer on data table development● Worked with UX/UI designer for tool mockups on FIGMA● Liaised with the FRONT developer to align the mockup with the tool's reality● Participated in Daily meetings to discuss project progress● Participated in PBR (Product Backlog Refinement) to re-prioritize tickets if necessary● Participated in sprint retrospectives to evaluate the team's overall performance and prepare for upcoming sprints● Participated in PI planning sessions● Optimized the management of the entire IT asset portfolio● Wrote documents and updated associated Use Cases● Supported change management: tool deployment and associated training● Defined and implemented corresponding quality indicators and monitoring tools● Performed acceptance testing and developed associated test cases● Supported data monitoring and quality improvement● Reported to stakeholders
- EnedisProduct OwnerENERGY AND UTILITIESAugust 2019 - December 2019 (4 months)Paris, FranceMission: Creation of an application for technicians to complete their intervention reports and send them into a validation workflow● Defined and scoped business needs with national and regional experts.● Developed a macro-planning with key dates and project milestones.● Created the mockup with the UX designer● Wrote User Stories● Change management strategy.● Designed and deployed an automated reporting system using no-code platforms, enabling real-time performance monitoring.
Reviews
Samy
VOLTALIS
Reviewed on 3/23/2023
Hamza is a rare gem, he knows how to integrate into the client's environment as if he had always been there, he learns very quickly, his rigor and adaptability have been essential assets for the successful completion of the mission. IT project management holds no secrets for him, and he knows how to create a good atmosphere around him.
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Education
- Advanced Master in Projects ManagementESSEC2017
- Engineer degreeEcole des Mines2015
Certifications
- The Ultimate SEO Training 2023 + SEO For Wordpress WebsitesClickSlice Ltd2022
- Lean Six Sigma - Green BeltCubik Partners2021