Hamza Benfakher

Administration of user groups with regular review of renewal and certificate assignment requests to ensure compliance and security. Creation and management of accounts, shared mailboxes, and technical accounts to ensure secure access. Access management via Azure AD, MFA reset, and management of user and group permissions in a secure cloud environment.

Management of user incidents and requests, with rigorous follow-up and precise diagnosis. Administration of accounts and groups via Active Directory, including the implementation of GPOs to secure the network. Imaging workstations, enrolling mobile phones, and configuring tools (Exchange, Outlook, VPN). Personalized support for VIP users and participation in IT project monitoring. IT asset management.

Handle requests and incidents (diagnosis, processing, follow-up) VIP user assistance Workstation preparation: User data backup, workstation imaging via network, workstation configuration (VPN, Outlook, printers, "remote deployed" applications...) Mobile phone enrollment and application configuration Update or upgrade equipment (hardware, infrastructure software components, applications, etc.) either by on-site visit or remote maintenance