Hamza B

Join a team participating in the development of routing strategies composer

• Application of the Agile methodology.

• Development and configuration of the Genesys routing strategy solution.

• GVP (Genesys Voice Platform) deployment.

• Vocal Composer Application Development (Message, Menu, Transfer, Agent, Caller Identification, MEVO, …)

• Writing Technical specifications.

• Technical environment: Genesys Engage, Routing strategy composer, GA, GAX, Java, CCpulse, ICON, Eclipse, SQL, Git, Jira .

OBS Join a CX team participating in the evolution of the Mandora application and supporting the IT department client on the Dynamo Banner and HMI

• Bug fixes and implementation of evolutions on Mandora.

• Bug fixes for the Dynamo Banner and HMI.

• Writing PS and installation guides.

• Application of the Agile methodology.

• Development and configuration of the Genesys IRD routing strategy.

• Technical environment: Genesys, Routing strategy, IRD, CME, GAX, MANDORA, OracleSQLDeveloper, Git, Jira .

Join a CX team participating in the development of call centers and the implementation of a custom solution for the SAMU project.

• Implementation of a custom solution using the Java language.

• Application of the Agile methodology.

• Bug fixes and implementation of evolutions.

• Unit testing.

• Development and configuration of the Genesys routing strategy solution.

• Technical environment: Genesys, Routing strategy, Java, CCpulse, ICON, XML, Eclipse, OracleSQLDeveloper, MAVEN, SQL, Sonar, Jenkins, Git, Jira . IT-CE Development of voice application for the BPCE project

• Technological environment: Genesys 8.1

• Development of Composer voice application

• GVP (Genesys Voice Platform) deployment.