Freelancer profile translated to English.
Back to original languageAbout Hamza
Hello and welcome to my profile!
I am a freelance IT support and digital consultant, with solid experience in helpdesk, digital project management, and digital marketing.
- My goal: to help individuals, VSEs/SMEs, and entrepreneurs quickly resolve their IT problems, secure their systems, and increase their online visibility.
- My areas of expertise:
IT Support & User Assistance (on-site and remote)
Hardware and software troubleshooting, workstation configuration
Digital Project Management & Digital Transformation
WordPress Website Creation and Optimization
Marketing Strategy and Online Advertising
- Founder of Aromit Systems (aromit-systems.com), I bring a global vision combining technical & business aspects to support my clients from A to Z, from IT troubleshooting to the implementation of high-performing digital strategies.
- Flexible, responsive, and results-oriented, I offer tailor-made support, whether for a one-off project or a long-term partnership.
French
Native or bilingual
Spanish
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- Grand port maritime du havreHelpdesk TechnicianDIGITAL AND ITSeptember 2015 - September 2017 (2 years)I provided IT support for users at the Port of Le Havre, ensuring rapid resolution of hardware, software, and network incidents. My role involved installing, configuring, and maintaining workstations, assisting users daily, and ensuring the security of the information system. This experience allowed me to develop solid expertise in technical support, ticket management, and user assistance in a demanding environment.
- AromitDigital Project ManagementDIGITAL AND ITSeptember 2017 - September 2019 (2 years)I assist individuals and professionals with their IT needs: workstation installation and configuration, hardware and software troubleshooting, remote or on-site assistance, data security, and personalized advice. My goal is to ensure a reliable, responsive IT system adapted to your uses, whether to resolve an urgent problem or to sustainably improve your digital environment.
- Mutualité française Normandie ssamSystems and Networks Client ManagerDIGITAL AND ITMarch 2019 - March 2020 (1 year)I managed and monitored IT support for the teams at Mutualité Française Normandie SSAM. My role involved supervising the helpdesk, coordinating incident resolution, assisting users daily, and ensuring a high level of customer satisfaction. This experience allowed me to develop skills in team leadership, priority management, support process improvement, and direct relationships with internal and external clients.
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Education
- Information Systems and Maintenance ManagerCESI Alternance20171ère année – Fondamentaux et support utilisateur : - Fonctionnement du matériel informatique et composants. - Bases des réseaux. - Initiation à Microsoft et Linux. - Communication avec l’utilisateur, support client. - Initiation à Microsoft 365. - Outils du technicien, méthodes de diagnostic. - Projet collaboratif sur le support utilisateur. - Installation et configuration de Windows Server, réseaux locaux, virtualisation. - Projet collaboratif sur l’administration du parc informatique. 2ème année – Déploiement, gestion et professionnalisation : - Masterisation des postes, gestion des mises à jour Microsoft. - Sécurisation du parc, automatisation et scripting. - Infrastructure réseau avancée, gestion de flotte mobile. - Projet collaboratif sur le déploiement du parc informatique. - Analyse fonctionnelle, ITIL, outils de helpdesk. - Bases de données, outils de gestion de parc. - Projet collaboratif sur la gestion du parc. - Compétences transverses : rédaction professionnelle, anglais métier, traitement de données (Excel), projet professionnel, sensibilisation aux métiers de la data. - Certification des compétences : méthodologie de projet, écrits professionnels, argumentation.