Hamza Abayad

Meticulous coordination of the entire travel process, from itinerary planning to booking flights and accommodation, to ensure a smooth and satisfactory customer experience. Collaboration with internal teams to ensure efficient service coordination and transparent communication throughout the sales process. Proactive identification of sales opportunities and customer loyalty strategies, with the aim of strengthening business relationships and driving sales growth.

Subscription to energy contracts at EDF, ensuring a smooth transition for new customers. Customer-centric approach, offering personalized assistance to ensure satisfaction and loyalty. Handling customer technical questions and inquiries, requiring in-depth expertise on EDF's products and services. Ensuring effective response to customer concerns regarding energy bills, power outages, and other urgent situations.

Telephone prospecting aimed at promoting the benefits of photovoltaic solutions. In-depth analysis of data provided by prospects to assess the feasibility and profitability of solar panels on their homes. Building trusting relationships with prospects by providing accurate information and answering their questions about solar products. Close collaboration with the field team to organize personalized appointments and finalize sales.