About Hamlet
CTO, Director‑level engineering leader who builds high‑scale, low‑ops platforms and scales teams from 0 to high-performing orgs. 16 years in software and 10+ in leadership across Amazon, Worldline, Synopsys and startup environments. Repeatedly delivered multi‑tenant, data‑driven ecosystems (catalog/marketplace, ML‑powered ops, analytics). Founder of a training/consulting practice with successful multi-week programs for new engineering leaders.
Armenian
Native or bilingual
English
Native or bilingual
French
Conversational
Luxembourgish
Basic
German
Basic
Russian
Native or bilingual
Can work on-site
Luxembourg (up to 50km)
Experience
- PartaoChief Technical Officer (CTO)E-COMMERCENovember 2024 - September 2025 (10 months)Luxembourg, LuxembourgFounding member of the executive team for an e-commerce startup for heavy machinery spare parts.• Set the technical strategy and architecture for the platform, delivering 20x faster page loads, a fully localized German website, and ~250k Google-indexed pages in the first 2 months.• Built a high performing remote engineering org from scratch to 12 FTE (engineering, DevOps, IT ops), installing a strong local team lead and clear operating rituals within 3 months.• Partnered with sales and operations to take the business from 0 sales to MoM-doubling revenue, focusing on reliability, speed, and catalog coverage.• Designed and implemented data gathering, normalization, and processing pipelines for one of the largest 20M+ SKU catalogs of heavy machinery spare parts in Europe. Established an AI-first approach at scale in production for catalog enhancements, like automated image-to-text description, EN->DE translations, image watermark detection.
- GaladFounderCONSULTING AND AUDITSAugust 2024 - Today (2 years)Luxembourg, LuxembourgI help aspiring software managers become the best versions of themselves through practical hands-on workshops that cover all aspects of being a tech manager from earning trust with the team, delegation to having hard conversations and emotional intelligence. I support newly formed companies on their journey to scale and customer experience excellency through software architecture deep dives, assessments and recommendations.
- amazonSenior Manager, Software DevelopmentE-COMMERCEJuly 2022 - July 2024 (2 years)Seattle, WA, USASupply Chain Optimization Systems (SCOT)• Led 3 cross-functional teams (24 FTE, 3 managers, PMs) in global inventory management and network topology to the highest operational and engineering excellence standards in the company (Tier-1).• Owned and optimized 3 mission-critical Tier-1 services, ensuring high availability (99.9%) and performance (p90 latency <20ms), managing 100,000+ requests/second.• Re-architected a 15+ year-old critical entangled eco-system, cutting p90 latency by 40–50%, saving at least $2M/year in infrastructure costs, and improving time-to-production by 98% via fully automated CI/CD, stress, and chaos testing.• Delivered an innovative LLM-powered diagnostics solution for 15 teams (250+ people). Reduced customer inquiry resolution time from ~30 days to <3 days and automated work equivalent to 3–5 FTE.• Successfully steered the org after critical talent turnover (RIF). Restructured teams around hubs of excellence, promoted, developed and mentored talent across Amazon, and consistently ranked in the top 25% of all managers at Amazon for job/manager satisfaction, leadership skills and inclusion.
Recommendations
Be the first to recommend Hamlet
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- PhDNational Polytechnic University of Armenia2015PhD
- M.S. in Computer ScienceState Engineering University of Armenia (SEUA)2012M.S. in Computer Science