Hamid Mansouri

User account management: Creation, modification, deletion of personal and technical accounts. Functional account management. Management of special PA accounts (modification, transfer, deletion). Access control to applications. Password management, Credential management. Email management: creation, modification, deletion of Office 365 accounts. Creation of personal, resource, shared, and anonymous mailboxes (modification of primary SMTP, display name). Management of owner, Full access, Send As rights. Management of distribution lists (creation/modification/deletion). Management of Send As rights and list moderators. Workstation management: ordering and configuration of workstations (computer, devices). Configuration of user profiles, Office 365, printers. Park management (workstation updates, certificate checks, workstation compliance management). Local administrator privilege management / Remote control with Beyond Trust. After-sales service management. Telephony management: User profile management. Application group management. Configurations: Enrollment of devices 'Android / Samsung tablets'. User support. Incident management (ServiceNow). Network share management: User profile creation/deletion/modification. Access rights management on folders and directories stored in the NAS (Synology).

Strategy Management,

Network and Security Management: Creation/deletion of user profiles for guest Wi-Fi access. IP address reservation. Unit or multiple patching on the LAN. Office 365 license management: Add/modify/delete E1, E3 licenses. Power BI Pro, Project Pro; Visio Pro….

Incident management

Technical Environment: Intune, Azure AD, Synology NAS. Enterprise Portal, Data Privilegie, PEO, Skynote10, Skynote, Samsung, IOS, Office 365, Okta Verify, Google Authentication, Service Now, BeyondTrust

User assistance at the IT CORNER;

• ServiceNow: Ticket diagnosis, creation, and resolution - AD, Azure AD:

• Creation, Deletion, and Modification of M 365 Accounts. - Adding distribution lists

◦ Microsoft 365: Outlook, OneDrive, SharePoint, Teams, OneNote

- Microsoft Intune: Enrollment and Configuration of Smartphones and Tablets (Android, IOS, iPad), Installation and Configuration of professional applications.

• Reception, Unpacking, Preparation, and Delivery of laptops to users.

- Resolution and follow-up of customer requests and incidents from (VMware VSphere Client) by phone and email by creating tickets via IWS. - PRTG Monitoring Alerts (VM, Server, Switch) - VM Restart (Vsphere Client)

- Deployment and Migration of workstations to Windows 10 on the Lasco project

- TeamViewer Remote Support.