Halim-Quentin Roetynck, Booking Agent

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Description

I support independent professionals and small businesses in remote administrative management and customer relations.

I handle emails, customer requests, and daily organization to allow you to focus entirely on your business.

To bring you more fluidity, responsiveness, and serenity.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational
Arabic
Basic

Workplace preferences

Remote only

Primarily works remotely

Groupe Dokhan Luxury Hotels
Multi Properties Booking Agent
HOSPITALITY
March 2024 - April 2025 (1 year and 1 month)
Cormeilles-en-Parisis, France
• - Luxury customer reception and advice, and proactive management of reservation requests
• - Daily monitoring of reservations, rates, and inventory
• - Assisting clients with administrative procedures
• - Optimization of occupancy and profitability - Offers and Packages
• - Tracking agency reservations and calculating commissions
• - Organizing relocations within the group's different hotels
Permanent control Process optimization Administrative and organizational management Customer service Coordination
Le Metropolitan
Booking Agent
HOSPITALITY
February 2023 - February 2024 (1 year)
Paris, France
• - Processing, tracking, and entering reservation requests
• - Adherence to the established pricing strategy
• - Coordination with various departments
• - Monitoring payments, guarantees, and cancellation conditions
Le Metropolitan Hotel
Receptionist
HOSPITALITY
January 2022 - February 2023 (1 year and 1 month)
Paris, France
• - Welcoming and assisting clients according to high luxury standards
• - Handling check-in and check-out procedures
• - Managing client requests with personalized follow-up to ensure optimal satisfaction
• - Billing management
• - Room allocation based on special requests and loyalty program
• - Promoting the Marriott Bonvoy loyalty program

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CHANNELS
MARSHA
CHANNELS
Baccalauréat Economique et Social
Lycée Langevin-Wallon (94)
2018
Baccalauréat Economique et Social

Check out Halim-Quentin's education

Office Manager