Freelancer profile translated to English.

Description

I work remotely as a freelancer, managing my tasks with seriousness, autonomy, and organization. I am accustomed to communicating remotely, meeting deadlines, and delivering quality work. I enjoy the flexibility of this work arrangement, as it allows me to be productive while remaining available for my personal responsibilities.

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

DCS communication
Customer Service Representative
TELECOMMUNICATIONS
October 2023 - Today (2 years and 8 months)
Currently, I am working with the DCS Communication department as a customer service representative. I am responsible for assisting clients through all stages, answering their questions, and explaining our services. I also ensure that I provide clear and prompt information while coordinating with other teams to guarantee a professional and satisfying experience.
CHEZ IntelCia Maroc
Customer Service Representative
TELECOMMUNICATIONS
May 2021 - May 2023 (2 years)
Meknès, Morocco
At Intelcia, I held the position of customer service representative within several departments. I handled customer requests, informed them, resolved their issues, and assisted them according to the needs of each service. My role required great versatility, clear communication, and the ability to adapt quickly to different situations to ensure efficient and professional service.
-Fondation arrawaj-meknES
Portfolio Manager
BANKING AND INSURANCE
January 2020 - March 2020 (2 months)
Meknès, Morocco
I managed a client portfolio, followed up on their files daily, and analyzed their needs to offer them the most suitable solutions. I maintained continuous communication with them, ensuring the quality of service and the speed of processing their requests. This role allowed me to strengthen my skills in organization, communication, and priority management.