Halima E.

Handling professional requests via chat and email for banking clients (Qonto), rigorous processing of customer inquiries, quick and personalized responses, adherence to SLAs, and escalation of sensitive cases to relevant teams.

I’m a Product Designer (UX-focused) specialized in cognitive load reduction and behavioral design. My work focuses on designing calm, low-friction interfaces that reduce decision fatigue and improve emotional clarity — particularly for SaaS, productivity, and mental health products.

I believe my background in UX psychology, user flow simplification, and scalable design systems could add value to your team.

Here is my portfolio:

👉 https://myportfoliohalimaessaouaf.netlify.app/

Handling customer requests for commercial offers, managing commercial rebounds, providing tailored advice to each client, and processing complaints to improve user experience.