About Halima
Arabic
Native or bilingual
French
Native or bilingual
English
Conversational
Experience
- Groupe INTELCIA-CasablancaCustomer Relations OfficerJune 2024 - Today (2 years)Handling professional requests via chat and email for banking clients (Qonto), rigorous processing of customer inquiries, quick and personalized responses, adherence to SLAs, and escalation of sensitive cases to relevant teams.
- FreelancerUi ux designerMay 2024 - Today (2 years and 1 month)I’m a Product Designer (UX-focused) specialized in cognitive load reduction and behavioral design. My work focuses on designing calm, low-friction interfaces that reduce decision fatigue and improve emotional clarity — particularly for SaaS, productivity, and mental health products.I believe my background in UX psychology, user flow simplification, and scalable design systems could add value to your team.Here is my portfolio:👉 https://myportfoliohalimaessaouaf.netlify.app/
- TotalTechnical and Commercial AssistantDecember 2023 - June 2024 (6 months)Calle Casablanca, Arevalo, CL, SpainHandling customer requests for commercial offers, managing commercial rebounds, providing tailored advice to each client, and processing complaints to improve user experience.
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Education
- Baccalaureate or equivalent in International BaccalaureateLycée Fahda Bint Alaas2019Baccalauréat ou équivalent in Baccalauréat international
- Economics and ManagementDEUG2022économie et gestion