Freelancer profile translated to English.

Description

Looking for someone to structure your new client onboarding, manage your portfolio, or strengthen your SDR team without a permanent hire? That's exactly what I do!

With 7 years of experience in Customer Success and Sales within SaaS and EdTech environments (SWILE, Studi, NUMA), I've managed up to 250 clients simultaneously, built Customer Care departments from scratch, and achieved sales targets between 120% and 156%.

What I can do for you:

New client onboarding: journey structuring, initial contact, tool training, activation monitoring
Outsourced Customer Success: portfolio management, satisfaction tracking, churn risk detection, upsell
SDR / Qualification: pipeline cleansing, inbound lead qualification, appointment setting, request handling

I am proficient with Salesforce, Hubspot, Notion, and Airtable, and can quickly adapt to your tools.

Available for one-off or recurring missions, fully remote.

Languages

French
Native or bilingual
English
Fluent
Spanish
Basic

Workplace preferences

Remote only

Primarily works remotely

NUMA
Customer Success Project Manager
EDUCATION AND E-LEARNING
January 2025 - Today (1 year and 6 months)
Montpellier, France
Deployment of B2B training programs / client satisfaction and mission profitability
– Simultaneous management of 15 to 20 projects (registrations, scheduling, attendance tracking, back office)
– Client relationship management: project launches, lessons learned, and communication rituals
– Adaptation of training content to participant profiles
– Coordination of internal stakeholders (Head of CS, Sales, CPO, KAM) and incident management
– Onboarding of external coaches according to project context, creation of engaging communications
Notion / Airtable / Dust / Google Workspace
Client Onboarding Customer Success Management B2B / B2C Client Portfolio Management CRM (Salesforce / Hubspot) Project Management
Groupagora (ESN),
Account Manager & IT Recruitment
HUMAN RESOURCES
May 2025 - August 2025 (3 months)
Montpellier, France
Manage and develop an IT client portfolio with recruitment and placement of profiles
– Recruitment of tech profiles: conducting interviews and skills assessment
– Business development and placement of consultants on assignments
– Client satisfaction monitoring, contract negotiation, and extensions
IT Recruitment lead qualification Outbound B2B multi-channel prospecting Negotiation
Studi
Key Account Manager
July 2024 - May 2025 (10 months)
Montpellier, France
Management and development of key accounts / EdTech environment
– Negotiations and regular exchanges with C-level executives (CEO, HRD)
– Full sales cycle: prospecting, qualification, negotiation, closing
– Collaboration with recruitment and training teams to meet client needs
– Analysis of client needs and strategic recommendations, personalized sourcing strategies
– 120 clients via Salesforce: satisfaction, cross-sell, renewal
– Targets achieved at 123.24% in 8 months - €627,000 in revenue generated
Key Account Management Negotiation multi-channel prospecting Customer Success Management Lead Qualification / SDR