HMFreelancer profile translated to English.
Back to original languageAbout Hakim
ServiceNow Business Analyst & Architect,I work with large groups (Air Liquide, AXA, Engie, Schaeffler, VKB...) on the design, optimization, and deployment of ServiceNow solutions.
Specializing in **HRSD, CSM, Finance, and Knowledge Management**, I am proficient in functional scoping, writing user stories, structuring service catalogs, knowledge base management, and coordinating development teams (onshore/offshore).
✅ Agile/Scrum Methodologies
✅ Interventions possible in full remote or hybrid PACA / Île-de-France
✅ Languages: French / English
French
Native or bilingual
English
Native or bilingual
Can work on-site
Marseille (up to 20km), Paris (up to 10km)
Experience
- AirliquideGlobal Process Manager (HRSD, HR Knowledge Management, Finance)November 2023 - June 2025 (1 year and 7 months)Marseille, FranceHRSD – Human Resources Service DeliveryManagement of the design and optimization of HR processes in ServiceNow:
- Facilitation of functional workshops with HR teams to gather business needs
- Design of HR processes related to employee requests: mobility, certificates, equipment, etc.
- Writing functional specifications and creating user stories for the development team (offshore – India)
- Backlog monitoring, sprint management using Agile / Scrum methodology
- Validation of HR catalog items and assignment matrices
- Management of the change management component: training, user demos, "How-To" documentation
HR Knowledge ManagementResponsible for the structuring and implementation of the HR knowledge base:- Definition of processes for creating, validating, and updating articles
- Scoping of roles: contributors, validators, content managers
- Implementation of workflows and integration into the Employee Service Center (ESC)
- Support for HR teams in industrializing the production of content useful to employees
FinanceFunctional management of the implementation of financial processes in ServiceNow:- Facilitation of Finance workshops for the AMERICAS & EMEA & APAC regions
- Writing functional specifications for the digitalization of financial flows (requests, approvals, workflows)
- Creation of user stories, backlog monitoring, management of the testing phase, and user validation
- Coordination between business, IT, and development teams to ensure consistency of processes on a global scale
- EngieServiceNow Business Analyst HRSD & ESCDecember 2021 - November 2022 (11 months)Paris, FranceParticipation in improving the employee onboarding process for the ENGIE IT entity:
- Functional scoping: facilitation of business workshops, needs analysis, definition of target workflows
- Solution design in ServiceNow: automation of onboarding steps, coordination with technical teams for implementation
- Contribution to simplifying the employee experience through better structuring of HR catalogs, optimizing forms, and integrating the knowledge base
- Collaboration with HR, IT, and security teams to ensure data consistency and process fluidity
- MercerServiceNow Architect HRSD/CSMSeptember 2019 - December 2021 (2 years and 3 months)Paris, FranceDesign & Management:
- Design of the service offering and definition of the overall ServiceNow platform architecture (HRSD case management)
- Integration of third-party systems: design of a complementary path with Workday and SuccessFactors
- Close collaboration with the marketing department to align services with business needs
- Participation in tender responses: contribution to the technical and functional aspects
- Supervision of technical specification writing and final validation
- Planning, organization, and management of development phases
- Supervision of internal technical teams (developers, integrators)
- Implementation of the CSM (Customer Service Management) module for internal use
- Monitoring of testing phases, technical documentation, and maintenance
- Active contribution to technological watch and capitalization of best practices to improve development quality
Recommendations
Be the first to recommend Hakim
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Human Ressources Service Delivery CIS Formation ITSM/ServicenowFITEC NanterreHuman Ressources Service Delivery CIS Formation ITSM/Servicenow
- ITIL Foundation V3 FITEC Training Master's in Computer Design and Development: ENSFormation ITIL Foundation V3 FITEC Maitrise en Conception et Développement en Informatique: ENS