Freelancer profile translated to English.
Back to original languageAbout Hakim
In information systems for about 12 years, I strive to be at the service of business lines and users. Having worked in different sectors (Energy, transport, construction), and having had the opportunity to act in various roles (AMOA project manager, PO, MCO), my IS vision has been improved. The world of IS is vast and exciting.
With a very open mind, I strive to find a solution to every problem and to adapt not only to my interlocutors but also to each situation. In IS, as in everyday life, continuous improvement is always necessary.
French
Native or bilingual
English
Conversational
Spanish
Conversational
Arabic
Native or bilingual
Can work on-site
Marly-le-Roi (up to 50km), Paris (up to 30km)
Experience
- Sncf ReseauMCO / Manager Project Manager at the Information Systems DepartmentTRANSPORTATIONMarch 2020 - December 2022 (2 years and 10 months)Paris, FranceKey points: Hourly production application, heavy and light clients, Web service, Citrix, VTOM, TPS.Maintaining the operational condition of the TPS application (SIPH), supported by approximately 200 servers under AWS.4 production environments (PUB/REFI, CIM, and REFI TRT).2 training environments and 6 testing environments.Project Team: Approximately 120 people. Number of users: 600 (hourly workers, etc.)Steering, coordination, and supervision:• Managing a team of 4 people• Liaison between business and technical teams• Guarantee of the smooth operation of Production environments, training and testing environments.• Leading crisis management and deployment.• Monitoring via Cloudwatch and Kibana (performance metrics tracking)• Monitoring application night processing (VTOM and others)• Implementing and optimizing procedures• Reporting for decision-making (Performance Dashboards, status reports, etc.)• Corrective maintenance management:• Analysis of Level 3 anomalies or user feedback• Reporting anomalies to the publisher via JIRA• Meetings with the business for anomaly prioritization and progress tracking• Meeting for user ticket monitoring with all concerned entitiesTools: Teams, Office, JIRA, Visio, Service now, Kibana, Cloudwatch (AWS)
- Vinci Construction FranceAMOA Project Manager / Product Owner / MCOCIVIL ENGINEERINGJune 2018 - September 2020 (2 years and 3 months)Paris, FranceKey points: Web application, heavy clients, Web service, API, project management, agilityManagement of corrective and evolutionary maintenance for 4 applications: purchasing application (VHA), invoice digitization application (VFAC), study application, and construction financial management application (OSIRIS/H2O)• Corrective maintenance management:• Analysis of anomalies reported by users or the business• Implementation of reporting for detailed anomaly tracking• Implementation of workarounds or writing operating procedures• Monitoring the delivery of bug fixes.• Testing on a test environment• Regression testing• Meetings with the business for anomaly prioritization and progress tracking• Meeting with application support and the MOE• Evolutionary maintenance management:• Gathering business needs for the "Evolution" part• Feasibility study, impact assessment, and cost estimation request• Writing general functional specifications or User Stories• Monitoring the delivery of evolution-related items• Testing on a test environment• Regression testing• Meetings with the business for evolution prioritization and progress tracking• Meeting with application support and the MOE• Project steering -- Coordination of MOE and application support teams• Training or expertise sessions with regional referentsTools: Teams, Office, Askit, Trello, FileZilla
- EDF CommerceFunctional AMOA / MCO at EDF Commerce IT DepartmentENERGY AND UTILITIESApril 2014 - May 2018 (4 years and 2 months)Paris, FranceKey points: SQL, Database, Business Intelligence, Acceptance Testing, Migration, Steering, Project Management, Team Management (3 people), Siebel CRM, Agile• Evolutionary maintenance management:• Writing change requests (DARWIN or Mantico)• Training or expertise presentations• Acceptance Testing: Writing scenarios, selecting datasets, Regression testing of new "releases" including the evolution• Writing general functional specifications or User Stories.• Organizing and participating in steering, operational meetings, or workshops with various IS stakeholders• Participation in the EDF commerce IS overhaul: The eventual replacement of Siebel by Salesforce (VEGA project)• Corrective maintenance management:• Monitoring and processing functional rejections of flows consumed by the Siebel CLOE and FELIX CRM, via the Prisme data warehouse and the CCI/LFA data warehouse• Processing and monitoring functional anomalies (following version upgrades or other functional inconsistencies).• Querying: Performing SQL queries and exports for one-time or recurring processing (data cleansing, corrective actions, specific injections, mass injections)• Reporting: Developing dashboards for management• Acceptance Testing: Writing scenarios, selecting datasets, and regression testing of different "releases" provided on a test environment.• Implementing workaround solutions and writing operating procedures• Meetings with the various stakeholders involved: Level 2 application support, MCO, business departments• Prioritization of rejections and anomalies (reported via ticketing, email, phone, or observed)Tools: Wekan, Kanboard, Mantis expert, Pvcs, Office, SQL, Toad, FileZilla
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Education
- Bachelor of Business AdministrationUniversité du Québec à Chicoutimi - Canada2005- Gestion (comptabilité générale, comptabilité analytique) - Marketing - Finance - Logistique - Droit - Management des systèmes d'information - ...
- Master 1 in Management SciencesInstitut d'administration des entreprises (IAE de Brest) - France2006Gestion
Certifications
- Professional Scrum Master™ CertificationScrum.org
- Professional Scrum Product Owner™ CertificationScrum.org