Freelancer profile translated to English.

Description

With over 10 years of experience in consulting and deploying Salesforce solutions, I am currently a Senior Salesforce Consultant at NAOS, an international cosmetics group. My mission is to lead the international integration of Salesforce, optimizing B2C and B2B interactions with the group's clients.

With a Master's degree in Marketing and Business Strategy from IAE de Nice, I possess strong skills in project management, needs analysis, functional specification design, and cross-border coordination. I am also certified as a Salesforce Administrator, Marketing Cloud Email Specialist, and Proxy PO. Passionate about CRM, I strive to offer innovative solutions tailored to the challenges of each market. My goal is to contribute to the performance and satisfaction of the companies I support by providing them with a global and strategic vision of their customer relationship.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Arabic
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

DALKIA GROUPE EDF
Proxy Product Owner
ENERGY AND UTILITIES
February 2018 - March 2022 (4 years and 2 months)
Courbevoie, France
Responsibility: Proxy Product Owner – Sales Cloud / Marketing Cloud

Project: Transition to Agile Mode – SCRUM

Support POs in requirements gathering
Writing User Stories
Performing tests
Facilitating user acceptance sessions before sprint delivery
Co-facilitating the user club with the POs

Responsibility: AMOA Consultant

Project: Rollout of CRM for 600 users after the pilot phase

Defining a deployment strategy in cooperation with project ownership
Requirements gathering
Preparing the training plan
Managing and facilitating project-related steering committees
Training 600 users across all regions of France.

Responsibility: AMOA Consultant

Project: Integration with the rest of the IT system

Facilitating cross-functional workshops with other IT teams
Managing the testing phase with CRM users
Training and supporting users
Needs Analysis Requirements Study Functional Specifications Workshop Facilitation Training
NAOS
Project Manager
FASHION AND COSMETICS
April 2022 - December 2023 (1 year and 9 months)
Aix-en-Provence, France
Project: International rollout of Salesforce customer database (B2C and B2B)
Responsibility: Deployment Project Manager
- Establishing a project deployment plan by country
- Monitoring project progress with stakeholders from each country
- Comparing and analyzing the core model against local specificities
- Developing and maintaining specifications for the integrator
- Testing, approving, and delivering the solution to international subsidiaries
DQE Software
Salesforce Consultant
SOFTWARE PUBLISHING
December 2016 - January 2017 (1 month)
Project: User support for Salesforce and Desk

Responsibility: Salesforce Consultant

Analysis/response to specifications (AO)
Design and configuration of the Salesforce platform in sessions with key users
Delivery of the turnkey solution in 4 weeks
Salesforce Admin training for key users
Bug fixing