Freelancer profile translated to English.

Description

Remote Customer Advisor | Multichannel Support:

I handle email, inbound/outbound calls, and online chat with professionalism and empathy.

I support companies in improving customer satisfaction, loyalty, and quick issue resolution, while adhering to procedures and brand image.

Serious, organized, and responsive, I easily adapt to CRM tools and remote environments.

Languages

Workplace preferences

Remote only

Primarily works remotely

Meilleurtaux
Health Mutual Telephone Agent
January 2024 - October 2024 (9 months)
Madagascar
File management, Call and email processing: reimbursement of healthcare expenses, explanation of health coverage plans
Emailing Customer Relationship Management Complaint Handling Call Management Administrative Follow-up
INTELCIA MADAGASCAR
Technical Customer Advisor
January 2021 - May 2023 (2 years and 4 months)
Processing inbound and outbound calls, Organizing and tracking files, Prospecting clients for fiber optic services, Intervention follow-up