Freelancer profile translated to English.
Back to original languageAbout Haja Miora
After-Sales Service, Customer Relations, and Team Management expert, I support companies in improving customer experience, optimizing processes, managing complaints, and KPI steering.
Thanks to my field experience, from Customer Service Advisor to Team Manager, I offer concrete solutions to enhance customer satisfaction, improve service quality, and develop operational performance.
My interventions: After-Sales Service Audits, Process Optimization, Team Management, Customer Support, and Continuous Improvement.
French
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- sav controlTeam ManagerE-COMMERCEJanuary 2026 - Today (5 months)Tananarive, Madagascar• Leading, supporting, and motivating a team of Customer Service agents.• Monitoring individual and collective performance through KPIs and operational objectives.• Organizing daily activities and assigning tasks to ensure service quality.• Managing escalations and complex customer situations.• Conducting coaching, feedback, and development plans to enhance employee skills.• Monitoring the quality of customer interactions and implementing continuous improvement actions.• Participating in the recruitment, onboarding, and training of new employees.• Developing reports and communicating results to management.• Optimizing After-Sales Service processes and contributing to customer experience improvement.• Ensuring compliance with internal procedures and quality standards.
- SAV ControlCx AgentE-COMMERCEMay 2025 - December 2025 (7 months)Tananarive, Madagascar• Handling customer requests via email and other communication channels.• Managing complaints and finding solutions tailored to customer needs.• Tracking After-Sales Service cases and coordinating with various internal departments.• Ensuring compliance with quality commitments and processing deadlines.• Contributing to the improvement of customer experience through proactive and professional communication.• Identifying and reporting recurring issues to participate in continuous process improvement.
Recommendations
Be the first to recommend Haja Miora
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Master 2 (M2), Business LawAthénée Saint Joseph Antsirabe2024Master 2 (M2), Droit des affaires
- Bachelor's Degree, Business LawAthénée Saint Joseph Antsirabe2022Licence, Droit des affaires
Skill set
Categories
- Other