Freelancer profile translated to English.
Back to original languageAbout Haisam
I combine consulting, technology, and operations to deliver stable, integrated, and user-oriented DMS and workflow solutions – reliably, scalable, and practical.
Holistic Consulting & Implementation
Analysis of requirements, conception of suitable solutions, and their technical realization in complex IT and organizational environments.
Secure Operation of Critical DMS Systems
1st and 2nd level support, administration, updates, monitoring, and troubleshooting for large numbers of users and multiple clients.
Efficient Process Digitization
Design, customization, and operation of document and invoice workflows (structured, ad-hoc, smart workflows) for automating business processes.
Technical Excellence & Integration
Installation, configuration, and connection of DMS solutions, including interfaces (REST, SOAP, ERP, Office), databases (Oracle/ODBC), and capture/scanner infrastructures.
Project and Implementation Security
Independent, structured implementation of projects, including test scenarios, quality assurance, documentation, and handover to productive operation.
Reliable Communication
Technical point of contact for customers, departments, IT teams, and management – understandable, solution-oriented, and binding.
User Enablement
Training, instruction, and sustainable knowledge transfer for secure and efficient system use.
German
Native or bilingual
English
Fluent
Can work on-site
Bremen (up to 50km)
Experience
- SITProduct ManagerDIGITAL AND ITJuly 2019 - October 2025 (6 years and 3 months)Siegen, Germany2nd level support for the DMS enaio for approx. 20 clients with around 3,000 usersSystem administration, configuration, and customization of application softwareInstallation, configuration, and operation of enaio add-on components and capture solutions, including scanner integrationSoftware patching, updates, major releases, testing, and technical documentationDevelopment, configuration, and support of flexible workflows (e.g., structured, ad-hoc, and smart workflows)Administration and customization of invoice workflow solutionsInterface integration (e.g., REST, SOAP, Office, ERP)Scanner hardware management and central software distributionDatabase connection via Oracle DB / ODBC (drivers, DSNs, troubleshooting, documentation)Administration of Windows servers (patching, monitoring, performance, server services)Additionally, 1st level support for the DMS Doxis for approx. 50 clients with around 2,000 users
- CanonSolution Consultant in Information ManagementDIGITAL AND ITNovember 2015 - November 2018 (3 years)Frankfurt am Main, GermanyFocus areas:Installation, configuration, and interface adaptation of software solutions for document creation, document workflow, and document managementTechnical point of contact and advisor for customers throughout the entire projectIndependent technical implementation of customer projects, including the use of control and quality assurance mechanismsConception of customer-specific solutions and creation of service descriptions in close cooperation with pre-salesConducting customer training and instruction on the implemented software solutionsSupport for custom developments and adaptationsCreation and execution of test scenarios, as well as support during handover to the production environmentClose collaboration with internal specialist departments, project teams, and business partners
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