Freelancer profile translated to English.

Description

Hello,

Are you spending too much time managing disputes instead of growing your business? An unhappy customer is a customer you lose forever.

With 6 years of expertise in the e-commerce ecosystem, I will take care of your entire customer support to turn every interaction into an opportunity for loyalty.

🚀 What I bring you:

Independent dispute management: Lost packages, returns, refunds... I resolve problems from A to Z without bothering you with every detail.

Multichannel responsiveness: Support by email (Zendesk, Gmail), live chat, and active moderation of your social networks (Instagram/Facebook).

Protection of your brand image: A professional, empathetic, and impeccable tone to de-escalate tense situations.

🛠️ My preferred tools:

Platforms: ManoMano.

CRM & Ticketing: Zendesk.

Logistics: Carrier tracking (Colissimo, DHL, etc.) and inventory management tools.

Ready to intervene immediately to free up your time. Let's discuss your needs!

Languages

Malagasy
Native or bilingual
French
Fluent
English
Basic

Workplace preferences

Remote only

Primarily works remotely

ADM value Alarobia
After-sales customer service
E-COMMERCE
January 2020 - Today (6 years and 5 months)
Tananarive, Madagascar
**Customer ticket management**: Respond to pre-sales questions (drill features, fitting compatibility) and after-sales (package tracking).

**Dispute management**: Handle complaints for defective, broken, or undelivered products.

**Liaison with carriers**: Open investigations with GLS, DPD, or Colissimo when a package is lost.

**Returns and refund management**: Generate return labels and validate refunds on the "ManoMano Seller Central" interface.
E-commerce Dispute management Logistics tracking Stress management Customer relations
Anonyme
Lead qualification
RETAIL (SMALL BUSINESS)
February 2019 - June 2019 (4 months)
Tananarive, Madagascar
Business Development & Telemarketing: * Qualify prospect leads (financial data, business sector, project maturity).

Outbound calling campaigns in complex B2B environments.

Appointment setting for business sales mandates (HORECA, local retail, services sectors).
Customer relations Stress management Appointment setting E-mailing Call center