Haingotiana Andrianirina-Santatriniaina, Customer Advisor

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Description

Experienced customer advisor, I put my skills at the service of companies to ensure professional and effective customer support.

Rigorous, organized, and responsive, I specialize in call management, email processing, and customer follow-up.

My goal is to help companies improve their customer relations while ensuring reliable and accurate information management.

My services:

Customer service by phone, email, and chat

Customer request management

Data entry and processing

Database management

CRM updates

Appointment management and customer follow-up

Available for one-off or long-term assignments.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Concentrix
Customer advice
E-COMMERCE
August 2019 - Today (6 years and 10 months)
Tananarive, Madagascar
Assist customers in their after-sales service procedures and with pre-order and post-order issues on a major international e-commerce platform.
SkyNet
Telesales representative
ENERGY AND UTILITIES
July 2019 - July 2019
Call customers to offer them the €1 insulation offer while checking their eligibility according to the established prospect.
Punctuality Organizational skills Empathy Autonomy Analytical skills

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DELF B2
Alliance Française of Antananarivo
2019
Bachelor's degree in Private Law
CNTEMAD
2023

CRM Consultant