About Haik
Greetings reader
I am Haik, father of three girls, husband, Berlin-based UX Professional.
Over the past decade, my work has successfully helped more than 30 companies (B2B, B2C, D2C, etc.) deliver the best possible user-centered products to their customers.
As a UX professional, my job is to fully understand user needs and deliver concepts, prototypes, and mock-ups, that are on point.
Companies I worked with
- ESN
- Kloeckner Metals
- mobile.de
- cyberport
- Mister Spex
- HAUFE
- Bild der Frau
- Ernsting's family
- sky
- COOP
User-centered design is the key to successful digital products!
97% of visitors are not yet convinced to buy.
➞ What to do?
Put YOUR visitors at the center.
Understand non-buy reasons and conversion killers.
Design tailored solutions
repeat.
German
Native or bilingual
English
Conversational
Armenian
Native or bilingual
French
Basic
Turkish
Basic
Can work on-site
Berlin (up to 20km)
Experience
- Kloeckner MetalsFreelance CRO & UX DesignerE-COMMERCEMarch 2024 - April 2024 (2 months)Berlin, GermanyConception, design, and LIVE improvements with AB Tasty for the e-commerce stores of Kloeckner Metals USA and stakeholder engagement. Conception and UI design, developer handoff for the checkout process in the e-commerce store of Kloeckner Europe, expansion of the design system in Figma, user testing, AB testing, onsite surveys.
- The Quality Group GmbHFreelance CRO ManagerE-COMMERCENovember 2023 - December 2023 (2 months)Berlin, GermanyConversion management for the e-commerce worlds of ESN and More Nutrition. Backlog creation, conversion audit, conception, KPI data analysis with Google Analytics.
- kloeckner.i GmbHSenior UX Designer, CRO ManagerE-COMMERCENovember 2018 - September 2023 (4 years and 11 months)Berlin, GermanyResponsible UX designer for the global e-commerce portal for b2b customers.Daily business: prototyping, concepts, CRO management, user validation (A/B tests, usability tests, product tests, online surveys, fake door tests), wireframing, user research (personas, user interviews, workshops). Support with building the new design system.
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Education
- Bachelor of ArtsFachhochschule Potsdam2013Bachelor of Arts (BA), Interfacedesign
Certifications
- Conversion TestingkonversionsKRAFT2019