Freelancer profile translated to English.

Description

I support managers and their teams in organizational transformation projects.

In retail banking, I led a process optimization program that standardized practices, improved service levels, and harmonized reporting for 6 Eastern European subsidiaries. I also contributed to the digitalization of banking services for individuals and the implementation of transformation plans (implementation and monitoring of indicators).

With local authorities, I defined a process management approach that defined a new profession of energy renovation support and implemented it with 5 partner organizations.

I have also led organizational projects in the media and the non-profit sector.

These varied experiences have allowed me to develop listening skills, great adaptability, and a pragmatic approach.

Languages

English
Fluent
Spanish
Conversational
French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 30km)

Save Assistance
Process Optimization Expert
BANKING AND INSURANCE
February 2025 - Today (1 year and 4 months)
Montigny-le-Bretonneux, France
As part of the implementation of the organization's new IS, supporting the client to:
Review current assistance file management processes;
Define target processes;
Define performance indicators;
Lead the change.
Conduite du changement organisation Optimisation des processus Indicateurs de performance
Agence française de Développement
Support to the CIO for the Strategic and IT Orientation Plan
BANKING AND INSURANCE
August 2023 - May 2024 (9 months)
Paris, France
Support to the CIO for the implementation of the Strategic and IT Orientation Plan:
Orientation Plan and DSI performance: implementation and monitoring of indicators and reporting.
Support to managers on cross-functional projects: recruitment, training, green IT.
Indicateurs de performance KPI Dashboards plan stratégique PMO
Deloitte
Consulting Manager
CONSULTING AND AUDITS
November 2018 - March 2023 (4 years and 5 months)
Puteaux, France
**Crédit Agricole SA (2 and a half years)**: OFAC (Office of Foreign Assets and Control) compliance of data relating to Customer and Supplier knowledge of the 150 entities of the Group: standards, reporting, steering committee animation, team management (3 people).
**Axa Banque (1 and a half years)**: as part of the Core banking System migration program at Arkéa, supporting users in defining indicators and reporting (Marketing, Risk, Operations); functional recovery of self-service ATM and EDM solutions.
*Trainerfor new entrant Consultants (junior consultants and senior consultants).
Management d'équipe Mise en conformité réglementaire Remédiation Comité de pilotage Indicateurs de performance