Hafida Hamou

Experienced transition manager, I take on commercial and customer relations roles in critical contexts. I structure teams, secure revenue, and quickly turn around performance. I work exclusively with clear mandates and identified sponsors to guarantee efficiency and impact.

Expert in call centers, sales efficiency, and customer relations with over 20 years of experience in managing and piloting in- and offshore centers.

1. Commercial Development: 20 years of experience.

2. Management of In- and Offshore Call Centers: 16 years of experience.

3. Direct and Transverse Management: 20 years of experience.

4. Management and handling of Customer Service, Back Office, and After-Sales Service: 16 years of experience.

5. Consultant in Sales Efficiency and Customer Relations: 10 years of experience.

6. Management of Helpdesk Services (Technical): 10 years of experience.

Sectors of intervention: Events / Medical / Real Estate / Training / Cosmetics / Telecom / Energy / Call Center / Aviation etc...

For me, "The customer is the only boss. He can fire everyone from the chairman on down, simply by going somewhere else to spend his money," Sam Walton, Chairman of Walmart.

I remain available to discuss my profile and experiences with you.