HYFreelancer profile translated to English.
Back to original languageAbout Hael
Virtual assistant + Professional copywriter
Remote support | Persuasive writing | Trilingual customer service (ES/CA/EN)
Do you need someone who listens, acts, and solves?
I am Hael Yuste, a versatile professional with real experience in customer service, content writing, email management, administrative support, and direct interaction with people.
I work with precision, empathy, and speed. I specialize in:
✔️ Customer service in Spanish, Catalan, and English
✔️ Text proofreading, letter and CV writing
✔️ Task organization, remote and digital support
✔️ Effective communication via email, phone, or chat
✔️ Assistance in selection or training processes
I am currently collaborating on projects that require organization, clear writing, and real human support. If you are looking for someone committed, decisive, and proactive, count on me.
🔗 Available for one-off jobs, hourly, or long-term projects.
📍 Based in Spain, open to international collaborations (France / Canada)
Catalan
Native or bilingual
English
Conversational
Spanish
Native or bilingual
Remote only
Primarily works remotely
Experience
- ENDESACross-selling telephone operatorE-COMMERCEMarch 2025 - March 2025Barcelona, SpainTelephone sales of electricity, gas, and complementary services to active customers. Training in sales techniques and objection handling. Work with objectives and daily follow-up of results.
- ATELIER DE BODASCustomer serviceSeptember 2024 - November 2024 (2 months)Barcelona, SpainSchedule appointments with CRM softwareCoordination with the rest of the teamDirect phone contact with clients and potential clients
- EL VALLE DULCEFreelance projectJuly 2023 - August 2023 (1 month)Lleida, SpainDesigner of identity and promotional material. Creation of complete visual identity (colors, logo, typography). Design of physical and digital flyers for social media. Use of Canva and Google Slides for graphic pieces.
Recommendations
Be the first to recommend Hael
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- VOCATIONAL TRAINING PROGRAM IN ADMINISTRATIVE STUDIESInstitut Premià de Mar2017PQPI ADMINISTRATIVO
- ACCESS TEST FOR MIDDLE DEGREEInstitut Premià de Mar2017PRUEBA DE ACCESO GRADO MEDIO