Freelancer profile translated to English.
Back to original languageAbout Hadyl
Experienced Manager in SAP S/4HANA application support. Strong experience in team management and steering functional and technical support. Specialist in business process optimization, incident coordination, and continuous service improvement. Strong skills in communication, priority management, and collaboration between business teams, IT, and top management.
French
Native or bilingual
Can work on-site
Amiens (up to 50km), Paris (up to 50km)
Experience
- - EDF Power SolutionManagerJuly 2021 - Today (4 years and 11 months)Amiens, France• Operational Management: Steering support (ticket analysis and resolution), team skill development.• Coordination & Communication: Facilitating cross-functional discussions between IT, business, and management teams.• Governance & Steering: Preparing and leading review meetings (COMOP, COPIL), developing reports, monitoring key performance indicators, proposing continuous improvements.
- ShellSAP ECC/GLOBAL Key UserLOGISTICS AND SUPPLY CHAINJune 2007 - January 2020 (12 years and 7 months)Paris, FranceSAP Key User within the supply chain, production, and logistics scope, I contributed to operational performance and process optimization in collaboration with local and global teams.
- SHELL- Secteur PétrochimieSAP Key UserLOGISTICS AND SUPPLY CHAINAugust 2007 - April 2020 (12 years and 8 months)Paris, FranceSAP Key User within the Supply Chain, Production, and Logistics scope, I contributed to operational performance and process optimization in collaboration with local and global teams.Achievements and• Operational Management: Monitoring stocks, production, and logistics.• Cross-functional Coordination: Interface between Supply Chain, Production, and Logistics.• Performance & Reporting: Monitoring key operational indicators.• Continuous Improvement: Active participation in optimizing business and IT processes.
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Education
- Professional License: IT Support DeskFITEC2021Licence professionnelle : Support desk informatique
- Automated Mechanical System Maintenance (MSMA)Edouard BRANLY2000Maintenance système mécanique automatisé (MSMA)