Hadji Coulibaly

For 9 years, I managed customer service teams in a demanding fintech environment. Without realizing it, I was already practicing QVCT — trying to regulate workload, maintain dialogue, and stay connected with employees under pressure. But I felt my limits. I saw frustration mounting, signals accumulating, and I didn't have the tools to go further.

This realization led to my career change. Through research, I discovered QVCT and the prevention of psychosocial risks (RPS) — a methodological framework that finally gave a name to my field experiences and provided concrete levers for action.

Today, AFNOR RS5877 certified, I support organizations facing the same realities I encountered: teams that give a lot, managers doing their best with little support, and subtle signals that no one has yet had the time to truly examine.

What I offer concretely:

— RPS Diagnosis: documentary analysis, individual and group interviews, risk factor mapping, report and presentation to Management/CSE

— Team Awareness and Training: cognitive load, tension management, quality of social relations

— Manager Support: detecting subtle signals, conducting follow-up interviews, maintaining connection during transformation periods

— QVCT Action Plan: co-construction with your teams, indicator monitoring at 3 months

My approach is grounded in recognized scientific frameworks — Gollac, Karasek, Siegrist — and draws on data from your HRIS tools to map actual workload and detect what the numbers don't always reveal.

I work in the Île-de-France region and remotely, through payroll contracting, with high-volume companies: tech, fintech, contact centers, mutual insurance, and insurance providers.