Freelancer profile translated to English.

Description

Level 2 support technician, I am your expert for resolving all your IT problems. From hardware entry/exit to PC replacement, including ticket management via Service Now and Jira, I am here to help you.

I also ensure the installation and configuration of switches, user access management, telephony configuration, and Active Directory management.

My expertise also extends to tools such as Intune, Azure, Sentinel, Global Protect, and OneDrive.

My goal? To offer you quality, fast, and efficient technical support, so you can focus on your core business.

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Toulouse (up to 50km)

EXPERIS (Client : Schneider Electric)
Freelance Hybrid Technician
TECH
January 2022 - January 2025 (3 years)
Toulouse, France
Freelance IT technician based in Toulouse, with over 10 years of experience in user support (N1/N2), systems/network administration, workstation deployment, and security solution implementation.
Accustomed to Airbus, Schneider Electric, major banks (BNP, SG), HP, Dell, Lenovo environments, and multi-site missions.
Deployment and maintenance of workstations, printers, equipment Installation of security tools: Zscaler, SentinelOne Hardware & network installations (Switch, Wifi, printers, scanners) Workstation preparation + Updates + Maintenance Windows & Active Directory Administration
Solutions30
Freelance IT Technician
January 2021 - January 2022 (1 year)
• Hardware deployment and migration
• Support and maintenance in large enterprise environments
• Configuration of workstations, peripherals, and business software
Groupe Pharmaceutique
IT Service Manager
January 2015 - January 2019 (4 years)
• Systems, networks, security supervision
• IT project management and team coordination
• Staff training

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Information Systems Engineering
University of Oran
2012
Ingénierie des Systèmes d'Information
Mathematics & Computer Science Degree
University of Oran
2009
Licence Mathématiques & Informatique

Check out Hadj Charef's education

Hadj Charef Boudaoud

Freelance IT Technician – N2 Support

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