Freelancer profile translated to English.
Back to original languageAbout Gzim
Empathetic. Structured. Solution-oriented.
Are you looking for someone who truly understands your customers – even in sensitive or challenging situations? As a reliable remote partner, I support companies in social media support, digital customer service, and administrative processes.
With a high degree of responsibility, strong communication skills, and composure, I help to efficiently process service requests, professionally manage communities, and relieve internal workflows.
I am particularly valued for my ability to quickly learn new subject areas, work independently, and maintain an overview even in stressful moments.
Whether as an interface to your customers or as support in projects: With me, you gain a loyal, empathetic, and remote-experienced partner who shares your goals.
Let's talk if you are looking for someone who not only implements but also thinks along.
German
Native or bilingual
Albanian
Native or bilingual
English
Basic
Remote only
Primarily works remotely
Experience
- ISS Facility Services AGProcurement CoordinatorJuly 2022 - October 2025 (3 years and 3 months)• Support and assistance for internal customers in the ordering process on the procurement platform• Conduct internal training for employees• Point of contact for questions and problems with orders and suppliers• Ensure correct application of procurement processes and rules, as well as purchasing strategy• Data maintenance of the supplier, product, and contract database• Request, record, and maintain supplier documents (compliance/customer-specific)• Check and record vendor invoices• Ensure and control the correct application of purchasing prices (controlling)• Ensure the correct application of national and international agreements and framework agreements• Support in the implementation of new mandates• Active support in the development and application of relevant procurement key figures• Create analyses and statistics, as well as data evaluations and preparations• Support for Compliance and Category Managers
- Randstad ZürichCommercial ClerkFebruary 2021 - October 2021 (8 months)• Service-oriented sales administration• Digital media support• Order processing in due time• Regular customer contact via phone, email, or in person
- Wohn und Pflegezentrum Lichthof UsterCommercial Employee AdministrationNovember 2020 - February 2021 (3 months)• Administrative tasks at reception• Operation of the telephone and access control center• Manage and process resident arrivals and departures• Draw up contracts• Direct contact with authorities, insurance companies, doctors, and health insurance funds
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Education
- Apprenticeship as Logistics Specialist EFZBildungszentrum Limmattal2017Ausbildung als Logistiker EFZ
- Commercial School Diploma / ECDL BaseMigrosklubschule2020Handelsschule Diploma / ECDL Base