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Description

With a great command of words and argumentation, finding solutions to difficulties is a daily goal.

Able to adapt to any situation, I put my skills and analytical mind to work for quick and effective problem resolution.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
German
Basic

Workplace preferences

Remote only

Primarily works remotely

Communauté éducative
Defender of User Rights
October 2013 - Today (12 years and 7 months)
Lyon, France
Accompany users and their representatives so that they can fully exercise their rights.
Defend users and their interests when they are jeopardized.
Writing Writing Letters/Emails Administrative Letter Writing Email Writing Letter Writing Agenda Management Arguing Convincing Knowledge of Law Business Valuation
Licence G
E-commerce Site Manager
E-COMMERCE
April 2011 - December 2017 (6 years and 8 months)
Lyon, France
Creation of an online commerce business
International sourcing
Listing for sale on the site and marketplaces
Promotion on social media
Management of the entire activity: sourcing, receiving items, listing, order processing, shipping, customer service and after-sales service)
Customer Service After-Sales Service After-Sales Service Management Customer Service Management Ad Writing Order Processing Order Shipping Sourcing International Sourcing E-commerce Marketplace Social Media Communication
copropriété
Chairperson of a Co-ownership Syndicate Council
CIVIC AND SOCIAL ORGANIZATIONS
March 2010 - Today (16 years and 2 months)
Lyon, France
In a co-ownership of 85 units, resolving daily difficulties (technical and/or human).
Technical: Finding effective solutions, evaluating problems and their consequences, scheduling necessary interventions as soon as possible, finding service providers, cost control.
Human: Dealing with several hundred residents (owners, tenants, adults, children, elderly, French speakers or not, multicultural environment). Reminding everyone of their rights and obligations to preserve the collective interest and individual interests, ensuring peace and respect.
Active Listening Listening Skills Arguing Convincing Supplier Relations Conflict Management Cash Flow Monitoring Work Monitoring Work Orders Provider Selection

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Gwladys V.

Client Service / Problem Solving

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