About Gwladys
French
Native or bilingual
Experience
- BNP ParibasMortgage Credit AssistantBANKING AND INSURANCEJune 2020 - Today (5 years and 11 months)Fontenay-sous-Bois, France• Verification of the compliance of customer offers• Notary buybacks and signings• Process operations and follow the planned processing proceduresplanned processing procedures• Alert in case of administrative anomaly, operational risk, or malfunction that could affect service quality.
- BNP ParibasFinancial AdvisorBANKING AND INSURANCEJanuary 2009 - June 2020 (11 years and 5 months)• Serve clients and ensure relational promise and customer satisfaction within the agency.• Support clients daily in their projects• Management and development of my portfolio of high-end individual clients (wealth assessment, financial asset optimization...)• Management of commercial property risks• Establishment of an individual action plan based on defined objectives• Contribution to the achievement of the agency's commercial actions
- FREQUENCE PLUS - AIR FRANCECustomer AdvisorTRANSPORTATIONFebruary 2001 - January 2008 (7 years)Ivry-sur-Seine, France• Booking/Issuing/Exchanging/Refunding flight tickets• Car rental• Sale of AMERICAN EXPRESS cards• Management of disputes and customer complaints• After-Sales Service Management (HELP-DESK)
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Education
- DUT GEA (Business and Administration Management)PARIS DESCARTES2008
Certifications
- COMMUNITY MANAGERUDEMY2023