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Gwladys D.GD

Gwladys D.

Virtual Assistant - Client Service

€270/day
Paris, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Gwladys

Are you looking to offer an exceptional customer experience? Need a helping hand to manage your customer interactions and provide them with fast and efficient support? Look no further! As a virtual assistant specializing in customer support and customer service, I am here to help you achieve your goals.

This is where I come in. I am an expert in customer communication, problem-solving, and providing tailor-made solutions for every situation. I am here to help you offer your clients a personalized, fast, and efficient customer support experience.

Here is an overview of the services I offer to help you manage your business effectively and optimally:

Practical Administration 📝
● Template creation
● Customer process implementation
● Customer email management

Customer Relations👂
● Support for your clients
● Development of satisfaction questionnaires
● Follow-up on unpaid invoices

Social Media 💬
● Responding to comments on your social media
● Responding to private messages on your social media
● Monitoring your editorial calendar

I can work with you to identify areas that need improvement and implement effective solutions to enhance customer satisfaction and strengthen your company's reputation. With my help, you can offer exceptional customer support that will make your business more competitive than ever.

My watchwords? professionalism and efficiency.
So, are you ready to offer your clients the best possible experience? Contact me! Let's discuss how I can help you achieve your goals. I am ready to work with you to provide superior customer support and exceptional customer service.

#virtualassistant#customerservice#customersupport#customerrelations#customercaret#administrativeassistant
  • French

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • BNP Paribas
    Mortgage Credit Assistant
    BANKING AND INSURANCE
    June 2020 - Today (5 years and 11 months)
    Fontenay-sous-Bois, France
    • Verification of the compliance of customer offers
    • Notary buybacks and signings
    • Process operations and follow the planned processing procedures
    planned processing procedures
    • Alert in case of administrative anomaly, operational risk, or malfunction that could affect service quality.
    rigor Versatility organization analysis
  • BNP Paribas
    Financial Advisor
    BANKING AND INSURANCE
    January 2009 - June 2020 (11 years and 5 months)
    • Serve clients and ensure relational promise and customer satisfaction within the agency.
    • Support clients daily in their projects
    • Management and development of my portfolio of high-end individual clients (wealth assessment, financial asset optimization...)
    • Management of commercial property risks
    • Establishment of an individual action plan based on defined objectives
    • Contribution to the achievement of the agency's commercial actions
    analysis organization rigor
  • FREQUENCE PLUS - AIR FRANCE
    Customer Advisor
    TRANSPORTATION
    February 2001 - January 2008 (7 years)
    Ivry-sur-Seine, France
    • Booking/Issuing/Exchanging/Refunding flight tickets
    • Car rental
    • Sale of AMERICAN EXPRESS cards
    • Management of disputes and customer complaints
    • After-Sales Service Management (HELP-DESK)
    Active Listening Customer Relationship Management (CRM) Dispute Management Sales After-Sales Service Sales

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Education

  • DUT GEA (Business and Administration Management)
    PARIS DESCARTES
    2008

Certifications

Skill set

Categories