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Gwenola DinardGD

Gwenola Dinard

Audit process, methods, tools, and knowledge

€550/day
Agen, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Gwenola

What can I bring you?

I offer you an audit and consulting service on these topics:

- Knowledge management
- Process
- Project management or status of a particular project
- Tools
- Methods
- Management
- Optimization
- Support
- Time management
- Conversion funnel
- Communication
- Best practices

My goal is to support you at all possible levels of optimizing your daily operations.


What motivates me?

🤝 Positive management! Supporting team members to enable them to work as well as possible, more effectively, while improving their well-being and allowing them to flourish individually and collectively.

📚 Knowledge management! Processes, tools, methods are not only a real passion, but I am also convinced that they lead to better performance and greater happiness at work. Less time spent searching for information, for the right procedure, better internal communication, better tools, best practices, and better identification of skills within teams help to reduce mental load, increase productivity, and improve the quality of everyone's daily work.

💡 Strategy implementation! Identifying a subject, dissecting it, setting objectives, establishing hypotheses, then determining means and methods – that's what adds spice to daily life.

💻 Remote work! I am convinced of its benefits for employees and their employers.

👥 Inclusivity and living well together. With a background as a professional integration counselor and having worked with people with disabilities, I am very sensitive to supporting and maintaining employment for employees with disabilities. More broadly, I am also aware of inclusivity.
  • French

    Native or bilingual

  • English

    Conversational

Remote only
Primarily works remotely

Experience

  • Ecole O'clock
    Head of Admissions
    EDUCATION AND E-LEARNING
    January 2021 - Today (5 years and 5 months)
    100% remote work / Full remote

    🔑 Management of a growing team of about ten people in full remote
    🔑 Coordination of the Department's activity
    🔑 Monitoring workforce needs and recruitment of new profiles
    🔑 Activity and workload monitoring
    🔑 Change support

    🛠 Development of the Admissions Department strategy as well as the closing sales strategy
    🛠 Conducting continuous improvement work to enhance quality and optimize performance and well-being at work
    🛠 Regular monitoring
    🛠 Supervision of the creation and updating of legal documents (quotes, contracts, programs, and other documents)
    🛠 Creation and updating of KPIs/Activity and Performance Indicators
    🛠 Implementation and monitoring of processes and knowledge sharing
    🛠 Project implementation

    🤝 Collaboration with training partners, referrers, and funders
    🤝 Collaboration with the Marcom team to establish a marketing and communication strategy
    🤝 Collaboration with the B2A and B2B teams to establish a partnership and APP/AO sales strategy
    🤝 Collaboration with the pedagogical team to monitor developments in the service sold (training) and to plan promotions
    🤝 Collaboration with the development team to work on improvements, optimizations, the IVR, and CRM
    🤝 Collaboration with the HR department to ensure team well-being and recruitment
    🤝 Collaboration with management to establish departmental objectives and strategy based on the company's overall strategy
    🤝 Collaboration with quality and audit officers to integrate the Department's quality monitoring into the company's overall work and to successfully pass audits and certifications (e.g., Qualiopi)
    Management Sales Strategy Process Implementation Change Support Quality Knowledge Management Content Management B2C
  • Ecole O'clock
    Admissions Manager
    EDUCATION AND E-LEARNING
    July 2020 - December 2020 (5 months)
    🔑 Management of a growing team of about ten people in full remote
    🔑 Coordination of the Department's activity
    🔑 Monitoring workforce needs and recruitment of new profiles
    🔑 Activity and workload monitoring

    🛠 Preparation of funding applications (Pôle-Emploi, Transitions Pro, Region)
    🛠 Drafting of contractual documents (quotes, contracts, certificates)
    🛠 Positioning on contracted places according to priority criteria
    🛠 Use and updating of processes
    🛠 Use of CRM and communication tools (Gmail, Slack, Discord)
    🛠 Regular monitoring
    🛠 Supervision of the creation and updating of legal documents (quotes, contracts, programs, and other documents)
    🛠 Implementation and monitoring of processes and knowledge sharing
    🛠 Project implementation

    🤝 Collaboration with training partners, referrers, and funders
    🤝 Inter-departmental relations
  • Ecole O'clock
    Admissions Officer
    EDUCATION AND E-LEARNING
    July 2019 - June 2020 (11 months)
    ✔ Preparation of funding applications (Pôle-Emploi, Transitions Pro, Region)
    ✔ Drafting of contractual documents (quotes, contracts, certificates)
    ✔ Positioning on contracted places according to priority criteria
    ✔ Use and updating of processes
    ✔ Use of CRM and communication tools (Gmail, Slack, Discord)
    ✔ Regular monitoring
    ✔ Supervision of the creation and updating of legal documents (quotes, contracts, programs, and other documents)
    ✔ Implementation and monitoring of processes and knowledge sharing
    ✔ Project implementation
    ✔ Partner relations with various referrers and training funders
    ✔ Support and advice for prospects and clients
    ✔ Follow-up and follow-up of a prospect portfolio
    ✔ Presentation of services (training) and pricing
    ✔ Inbound and outbound phone calls and emails

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Education

  • Professional Integration Counselor
    AFPA
    2012
    Conseillère en Insertion Professionnelle
  • Baccalaureate, Economic and Social
    Lycée Joubert
    2007
    Baccalauréat, Economique et Social

Skill set

Categories