About Gwenola
French
Native or bilingual
English
Conversational
Experience
- Ecole O'clockHead of AdmissionsEDUCATION AND E-LEARNINGJanuary 2021 - Today (5 years and 5 months)100% remote work / Full remote🔑 Management of a growing team of about ten people in full remote🔑 Coordination of the Department's activity🔑 Monitoring workforce needs and recruitment of new profiles🔑 Activity and workload monitoring🔑 Change support🛠 Development of the Admissions Department strategy as well as the closing sales strategy🛠 Conducting continuous improvement work to enhance quality and optimize performance and well-being at work🛠 Regular monitoring🛠 Supervision of the creation and updating of legal documents (quotes, contracts, programs, and other documents)🛠 Creation and updating of KPIs/Activity and Performance Indicators🛠 Implementation and monitoring of processes and knowledge sharing🛠 Project implementation🤝 Collaboration with training partners, referrers, and funders🤝 Collaboration with the Marcom team to establish a marketing and communication strategy🤝 Collaboration with the B2A and B2B teams to establish a partnership and APP/AO sales strategy🤝 Collaboration with the pedagogical team to monitor developments in the service sold (training) and to plan promotions🤝 Collaboration with the development team to work on improvements, optimizations, the IVR, and CRM🤝 Collaboration with the HR department to ensure team well-being and recruitment🤝 Collaboration with management to establish departmental objectives and strategy based on the company's overall strategy🤝 Collaboration with quality and audit officers to integrate the Department's quality monitoring into the company's overall work and to successfully pass audits and certifications (e.g., Qualiopi)
- Ecole O'clockAdmissions ManagerEDUCATION AND E-LEARNINGJuly 2020 - December 2020 (5 months)🔑 Management of a growing team of about ten people in full remote🔑 Coordination of the Department's activity🔑 Monitoring workforce needs and recruitment of new profiles🔑 Activity and workload monitoring🛠 Preparation of funding applications (Pôle-Emploi, Transitions Pro, Region)🛠 Drafting of contractual documents (quotes, contracts, certificates)🛠 Positioning on contracted places according to priority criteria🛠 Use and updating of processes🛠 Use of CRM and communication tools (Gmail, Slack, Discord)🛠 Regular monitoring🛠 Supervision of the creation and updating of legal documents (quotes, contracts, programs, and other documents)🛠 Implementation and monitoring of processes and knowledge sharing🛠 Project implementation🤝 Collaboration with training partners, referrers, and funders🤝 Inter-departmental relations
- Ecole O'clockAdmissions OfficerEDUCATION AND E-LEARNINGJuly 2019 - June 2020 (11 months)✔ Preparation of funding applications (Pôle-Emploi, Transitions Pro, Region)✔ Drafting of contractual documents (quotes, contracts, certificates)✔ Positioning on contracted places according to priority criteria✔ Use and updating of processes✔ Use of CRM and communication tools (Gmail, Slack, Discord)✔ Regular monitoring✔ Supervision of the creation and updating of legal documents (quotes, contracts, programs, and other documents)✔ Implementation and monitoring of processes and knowledge sharing✔ Project implementation✔ Partner relations with various referrers and training funders✔ Support and advice for prospects and clients✔ Follow-up and follow-up of a prospect portfolio✔ Presentation of services (training) and pricing✔ Inbound and outbound phone calls and emails
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Education
- Professional Integration CounselorAFPA2012Conseillère en Insertion Professionnelle
- Baccalaureate, Economic and SocialLycée Joubert2007Baccalauréat, Economique et Social