Freelancer profile translated to English.
Back to original languageAbout Gwennael
IT Operations Director with over 22 years of experience in profit center management, IT service management, and digital transformation on a multi-site and international scale.
Solid expertise in structuring and scaling teams, process optimization, and achieving sustainable and profitable growth.
Key Skills:
- IT Operations Management
- P&L Management and Budget Control
- Process Optimization
- ITIL Governance & SLA Monitoring
- Digital Transformation & Cloud
- Partner & Stakeholder Management
- Team Leadership & Talent Development
- Risk Management & Compliance
French
Native or bilingual
English
Fluent
Can work on-site
Lille (up to 50km)
Experience
- CertignaGeneral Manager (Interim Manager)SOFTWARE PUBLISHINGJanuary 2026 - Today (5 months)Lille, FranceAt Certigna, a major French cybersecurity player, I am acting as General Manager, supporting the existing activity director.My scope ranges from implementing the strategic vision, operational management (budget and products) to managing employees.Context:● An IT publisher losing its flagship product and needing to reinvent itself.● A nearly 50% drop in revenue expected for 2026.● Disorganized teams.● Uncontrolled IT strategy and roadmap.Activities:● Construction of the 3-year Business Plan● Construction and management of the IT roadmap.● Product modernization and prioritization.● Budget management (reforecast and weekly monitoring).● Organization and management of teams (20 people: CIO, R&D, PO, Sales, Client Relations, Sales Administration, Management Control).● Establishment of strategic partnerships.● Support for sales teams.Results:➢ A clear and SMART IT strategy and roadmap.➢ A projected revenue growth despite a significant drop in revenue in H1 2026➢ A controlled budget for 2026 (total revenue of €5.5 million).➢ Optimized processes and organization.
- Sully-GroupOperations Director - Northern AgencyMay 2023 - December 2024 (1 year and 7 months)Creation of a new agency for the group in the North.Building the team of consultants and support staff, as well as commercial development, P&L definition, budget optimization and growth, and team management.Activities:● Budget management.● Team skill development.● Recruitment.● Establishment of partnerships.● Client portfolio development.● Pre-sales.Results:➢ From 0 to 13 people in the first year.➢ P&L management and optimization.➢ Multidisciplinarity within the team.
- ZenikaBU Director and AssociateOctober 2017 - January 2023 (5 years and 3 months)As an active member of the Executive Committee and an associate, I participate in the development of the company's vision and strategy, both commercially and in terms of teams.Activities:● Budget management.● Team skill development.● Recruitment.● Establishment of partnerships.● Client portfolio development.● Pre-sales.Results:● P&L management with a turnover of €5.5 million.● Achieved +60% growth in 2 years, with 35-40% margin and 8% EBIT.● Development and management of a team of 53 employees, with improved retention and engagement.● Strengthening of the client portfolio and deployment of Agile/ITIL frameworks.
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Education
- Master of Engineering in Mathematics and Computer Science EngineeringUniversity of Sciences and Technologies of Lille2002Ingénieur Maître en Génie Mathématiques et Informatique
- Scrum Master Certification2015Certification Scrum Master