Freelancer profile translated to English.

Description

After 10 years of driving commercial performance for products in E-commerce and Retail, then supporting SaaS clients as a Customer Success Manager, I chose to leverage these experiences to serve companies by specializing in operations management. Strong in multicultural and fast-paced environments, I adapt quickly and like to see things move forward.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational

Workplace preferences

Remote only

Primarily works remotely

Freelance
Virtual Assistant / Project Manager / OBM
RETAIL (SMALL BUSINESS)
September 2022 - Today (3 years and 11 months)
Bordeaux, France
Implementation of SOPs and monitoring dashboards
Management of B2B client relations
Management of ~20 tenders per year
Stock and order monitoring
Project management: CRM and DHL connection; dedicated machine development
Operational management of 2 long-term clients (wine & E-commerce sectors)
Data Management Project Management Activity Monitoring Project Coordination
Diduenjoy Sas
Operations Manager
SOFTWARE PUBLISHING
June 2018 - September 2020 (2 years and 3 months)
Paris, France
Management of a portfolio of 100 B2B/B2C clients in the Onboarding, Support, and Success phases
KPI Analysis
Creation of FAQs and SOPs reducing contact rate by 25%
Webinar organization
Coordination between Marketing and Technical teams
Participation in product roadmap
Project Management Customer Relationship Management (CRM) Customer Success Management Operations Management
Cdiscount
Product Manager
E-COMMERCE
September 2015 - June 2018 (2 years and 9 months)
Bordeaux, France
Management of 400 products (indoor & outdoor furniture)
Market analysis, needs definition, product selection, retroplanning definition
E-merchandising: creation of a dedicated showcase, product page optimization, customer review management
Monitoring of sales, margin, and stock rotation indicators — €8M annual sales
Product Management Market Analysis E-commerce