Freelancer profile translated to English.
Back to original languageAbout Gwenaëlle
Miss Clik – Virtual Assistant & Social Media Management
Website: miss-clik-contact.fr
Organized, versatile, and reliable virtual assistant, Miss Clik supports entrepreneurs and businesses in administrative management, planning, invoice follow-up, and social media management.
I help my clients optimize their time and online visibility through structured, effective, and discreet support.
My areas of intervention:
• Daily administrative management
• Schedule planning and appointment setting
• Client invoice tracking and follow-up
• Social media management (posting, messages, comments)
• Customer support and digital communication
Autonomous, responsive, and professional, I adapt to the needs of each client, ensuring deadlines, confidentiality, and quality of service are met.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- Miss ClikDigital AssistantDecember 2025 - Today (8 months)🗂️ Administrative• Email management (sorting, replies, follow-up)• Schedule organization and appointment setting• Drafting letters and documents• File organization (Google Drive, Dropbox, etc.)• Simple invoicing and payment tracking• Data entry⸻📞 Communication & Customer Relations• Responding to client messages (email, WhatsApp, social media)• Customer service / basic support• Follow-up with clients or prospects• Management of online comments and reviews⸻💻 Digital & Social Media• Planning and publishing posts• Responding to messages and comments• Community moderation• Content research (images, post ideas)
- Ixair assistanceVersatile AssistantJanuary 2020 - December 2025 (5 years and 11 months)🚐 Route Planning• Daily and weekly route organization• Itinerary optimization (time, distance, priority)• Assignment of interventions by technician• Consideration of emergencies and unforeseen events• Real-time schedule updates⸻📍 Field Coordination• Assignment of missions to technicians• Transmission of work orders• Confirmation of technician availability• Communication of schedule changes• Tracking of intervention progress⸻📞 Customer Relations• Client appointment scheduling• Confirmation of intervention times• Informing clients of delays or postponements• Follow-up on satisfaction after intervention⸻🧾 Administration – Invoice Follow-up• Tracking of issued invoices• Identification of overdue and unpaid invoices• Sending client reminders (email, phone)• Updating payment status• Tracking payment promises• Filing and archiving of invoices• Coordination with accounting• Preparation of unpaid invoice reports• Reporting of reminders sent
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Education
- High school diploma levelL'forme Training2025Formation assistante digitale