About Gwenaëlle
French
Native or bilingual
English
Conversational
Spanish
Basic
Italian
Basic
Experience
- Centre de formationSaleswomanEDUCATION AND E-LEARNINGJune 2025 - Today (1 year)Narbonne, FranceFollow-up of client files,Contract closingArgumentation and objection handlingCustomer relations expertActive listening and needs anticipationDaily reportingOccasional team managementPart-time work to allow for dual activity as a versatile digital assistant.
- FreelanceIndependent Sales Closer & Customer RelationsE-COMMERCEMarch 2022 - June 2025 (3 years and 3 months)Narbonne, FranceMission: closing, high-end client management, project follow-up, after-sales service, CRM management (HubSpot, Aircall)High conversion rate (30-45%)Appointment setting, follow-ups, administrative managementWorking with demanding clients: beauty, wellness, coaching, publishingImplementation of processes and continuous improvementDaily use of Notion, Google Suite, Canva
- PROPRIETES PRIVEESReal Estate AgentREAL ESTATEJune 2020 - March 2022 (1 year and 9 months)Narbonne, FranceTelephone and in-person prospectingClient follow-up and visitsEstimations, negotiation, and support until saleHigh-End and VIP Real Estate (vineyards, 4-star guesthouses, private estates, luxury homes)Privileged support for demanding clientele.Preparation of sales and purchase agreementsCRM maintenanceInvoicing
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Education
- BaccalaureateSevigné1999
- Academy of Performing ArtsAIDAS2014
Certifications
- Sales CloserCloser evolution2023