Freelancer profile translated to English.

Description

Entrepreneurs, CEOs of VSEs or startups: are you overwhelmed by emails, administrative tasks, customer follow-up, or the daily organization of your business?

I will assist you as a freelance operational assistant / office manager to help you structure your organization and free up your time so you can focus on what truly matters: growing your business.

With over 10 years of experience in team management, customer relations, and activity organization, I act as a true operational right-hand person for entrepreneurs to streamline their daily lives and improve the efficiency of their organization.

I can notably assist you with:

Customer Support & Relations

• Email and customer request management

• After-sales service and dispute follow-up

• Improving customer experience and loyalty

Administrative Management & Organization

• Calendar and email management

• Follow-up of quotes, invoices, and administrative documents

• Organizing meetings and coordinating service providers

• Implementing or improving internal processes

Commercial Support

• Prospect research and lead qualification

• Customer follow-up and reminders

• CRM management and updates

Communication & Digital

• Management and scheduling of social media posts

• Creation of visuals and layout of materials

• Writing newsletters and short content

Organized, autonomous, and proactive, my goal is simple: to save you time and allow you to focus on growing your business.

I work remotely and integrate easily with your tools and organization.

Feel free to contact me to discuss your needs and see how I can assist you.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Freelance
Operational Assistant / Office Manager
February 2019 - Today (7 years and 6 months)
France
I assist entrepreneurs, VSEs, and freelancers in managing their daily organization to allow them to focus on growing their business.

I act as a true operational right-hand person, taking charge of administrative, commercial, and organizational aspects.

Main tasks:

Organization & Administration
• Management of calendars and emails
• Follow-up of quotes, invoices, and administrative documents
• Organization of meetings, travel, and minutes
• Structuring and optimizing internal tools and processes

Commercial Support
• Prospect research and lead qualification
• Customer follow-up and reminders
• CRM updates and management
• Support for prospecting and business development actions

Human Resources
• Administrative management of staff
• Preparation of contracts and amendments
• Follow-up of leave, absences, and employee files
• Recruitment support: sourcing, CV pre-selection, interview organization

Communication & Digital
• Management and scheduling of social media posts
• Creation of visuals and layout of communication materials
• Writing newsletters and short content
• Coordination with service providers and partners

🎯 Goal: Streamline entrepreneurs' organization and save them time on a daily basis.
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November 2006 - January 2009 (2 years and 2 months)
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Responsible for customer relationship management and commercial support in an e-commerce environment.

Main tasks:

Customer Relations & After-Sales Service
• Customer file follow-up, after-sales service and dispute management
• Order, payment, and shipping management
• Follow-up and management of customer reviews on social media

Commercial Support
• Customer advice and purchase assistance
• Contribution to customer satisfaction and loyalty development

Communication & Marketing
• Content writing: press releases, reports, articles
• Coordination of partnerships and competitive intelligence
• Implementation and management of an affiliate program

Event Organization
• Preparation and coordination of professional events (trade shows, press events)
• Facilitation of meetings and working groups
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