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Gwenael A.GA

Gwenael A.

Senior User Researcher

€900/day
Paris, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Gwenael

A good business is born from a good product, and a good product is born from a good need. Identifying the right need and validating the right product are fundamental elements in creating a business model that makes sense for end-users.

This is exactly what I can help you achieve through UX Research and Test Design.

By implementing a UX Research process, your company will move faster, make fewer mistakes, and have a team that is always aligned.
I can support you in creating this testing and validation process within your team so that you can be sure you are meeting your users' real needs.

With over 5 years of experience in digital, I have had the opportunity to work in various types of organizations, from large corporations to startups, including agencies.

You probably have questions! Don't hesitate to write to me so we can chat and see how we can, together, ensure we give meaning to your experiences.

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My UX Research process bridges two major methodologies: Design Thinking and Agility. It integrates the following steps and deliverables:

[RESEARCH]
→ User studies, customer journey maps, interview guides, focus group organization, benchmarking, persona creation, empathy & experience mapping...

[PLAN]
→ Study restitution, co-construction workshops, and team/vision alignment...

[TEST]
→ Prototype realization, guerrilla testing, interview guide writing, focus group organization and facilitation, usability tests...

[MAINTAIN]
→ Data analysis, A/B Testing implementation, documentation, and study restitutions...
  • French

    Native or bilingual

  • English

    Native or bilingual

Can work on-site
Paris (up to 50km), Paris (up to 100km)

Experience

  • Orange
    Digital Facilitator & Service Designer
    TELECOMMUNICATIONS
    March 2018 - March 2019 (1 year)
    Paris, France
    - Implementation and organization of user research
    - Roadmap coordination
    - Facilitation of Design Thinking workshops
    - Co-creation of Customer Journey Maps
    - Persona creation
    - Cross-functional team alignment
    - Wireframe design (UX Design)
    - Creation of workflows and userflows
    - Writing job stories
    Customer Journey User Experience Design User Research Product Management Wireframing Data Visualization User Testing A/B Testing
  • Orange
    Product Owner/Designer
    TELECOMMUNICATIONS
    March 2017 - March 2018 (1 year)
    Paris, France
    - Implementation of user tests and A/B Testing
    - Facilitation of design workshops
    - Implementation of holacracy principles (triage meetings)
    - Writing user stories and job stories
    - Streamlining development processes (reducing time to production)
    - Commercial launch of a new product (purchase of roaming data / +50% MOM growth)
    - Wireframe design (UX Design)
    - Creation of workflows and userflows
    Product Management User Testing User Research User Experience Design Agile Method Design Thinking Scrum
  • La Smartphonerie
    Co-Founder
    E-COMMERCE
    January 2015 - February 2017 (2 years and 1 month)
    Paris, France
    - User studies
    - Customer journey maps
    - Interview guides
    - Persona creation
    - Empathy & experience mapping
    - Prototype realization
    - Guerrilla testing
    - Project team coordination
    - Methodology implementation and monitoring
    - KPI and Budget monitoring
    - Needs analysis
    - Agile and Lean Startup methodology implementation
    - A/B Testing implementation
    - Website design
    - User Stories definition and Backlog prioritization
    - Wireframe design
    - UX Design
    - Workflows and Userflows
    - Payment module implementation
    - Mobile development project management
    Startup Lean Startup Web Development User Research Design Thinking Marketing Prototype

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Education

  • Digital Project Manager
    EFREI (Engineering School Paris)
    2013
  • Master in Digital Strategy
    IESA (Digital Design School Paris)
    2015

Skill set (33)

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