About Guy Thibault
French
Native or bilingual
English
Fluent
Bulgarian
Basic
Experience
- Intelcia CamerounCall Center AgentJanuary 2021 - January 2022 (1 year)Douala, Cameroon• - Handling inbound and outbound calls in a call center environment.• - Assisting and advising clients, resolving issues, and processing complaints.• - Adhering to quality procedures and performance objectives (KPIs).• - Contributing to customer satisfaction and loyalty.• - Teamwork in a dynamic and high-pressure environment.
- D&D; Print SARLOperational ManagerJanuary 2017 - January 2021 (4 years)Douala, Cameroon• - Coordinating operations and supervising production teams.• - Implementing training programs to improve staff skills and workplace safety.• - Participating in the design and monitoring of major printing projects.• - Implementing quality initiatives to enhance customer satisfaction.• - Managing partner relationships and resolving disputes.• - Writing activity reports and monitoring performance.• - Strategic watch and market analysis to identify new business opportunities.
- Valex ConsultingFinancial AdvisorDecember 2022 - Today (3 years and 6 months)Douala, Cameroon• - Analyzing financial situations and optimizing costs.• - Feasibility studies for internal projects.• - Identifying financing solutions from public and private organizations.• - Preparing financing applications and supporting clients.• - Developing and retaining a client portfolio.
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Education
- Master en Études EuropéennesUniversité Babe■-Bolyai2023Master en Études Européennes
- Master DroitUniversité Toulouse 12016Master Droit